Download your usage reports

How your usage appears in the reports

Your usage is based on your activation date. The data available is based on the previous day’s usage.

Note: You can generate the usage reports every 24 hours. You must wait at least 24 hours after the last report was generated before generating a new one. Until then, the download link will provide the existing report.

For example, suppose that you activate Genesys Cloud on October 21, 2017:

Genesys Cloud tracks your usage data from October 21 to November 21.
If you view your usage data on November 19, then you see all data from October 21 to November 18.
If you view your usage data on November 24, then you see all data from November 22 to November 23.

Available reports

Billable Usage reportClick to expand

Note: The Billable Usage report contains the user detail for named licensing no matter the licensing model used for invoicing.

This report tracks your Genesys Cloud usage during the date range that you specify. You can also view the AI token usage for named users. The report organizes usage by: Charge name (license type), Entity (user email or device ID), and Timestamp (date/time in UTC of the first billable login during current billing cycle).

Example Billable Usage report

Concurrent Usage reportClick to expand

Resources Usage reportClick to expand

This report tracks your organization’s consumption of billable Genesys Cloud resources, including IVR overage minutes and data storage overages, SMS/Messaging (Genesys Cloud CX2 and Genesys Cloud CX3), Genesys Cloud CX4, API Overage charges, and BYOC charges. This report includes the quantity of each billable resource consumed during the period by day, including AI token consumption for resources such as bot usage, Predictive Engagement, predictive routing etc.

Example Resources Usage report

Genesys Cloud Voice and BYOC Cloud Usage reportClick to expand

This report tracks your organization's consumption of Genesys Cloud Voice services, including information about call origin and destination, and the type of call.

Example Genesys Cloud Voice Usage report

Field	Description
SIP Call Id	Unique identifier for the call used for verification and troubleshooting purposes
Origin	Originating or Calling Party
Destination	Destination or Called Party
Usage Group	Internal identifier for call type used along with Call Type and Direction to determine Usage Rate for the call
Usage Group Display	Long name for the Usage Group
Call Type	Specific detail of the type of call placed used to determine the rate for the call
Direction	The call direction, either Inbound or Outbound, from the Genesys Cloud customer's perspective
Start time	Metered start of the call
End Time	Metered end of the call
Duration (Seconds)	Call duration to the second
Adjusted Duration (seconds)	PCV rounds to the nearest 6-second increment
Adjusted Duration (minutes)	Duration represented in minutes
Usage Rate Per Minute	Metered rate for the call (For more information, see Genesys Cloud Voice pricing.) Note: If you are participating in the Telco Commit program, the discounted rate appears in this column.
Total cost	Usage rate x Adjusted duration (minutes)
Currency	Currency the call is rated in
Rate Sheet	Corresponds to the Rate Sheet used to arrive at the Usage Rate

User Hour Usage reportClick to expand

How to download your reports

Click Admin.
Under Account Settings, click Subscription.
Click Download Usage Report.
On the Usage Data tab, specify the date range.
Select the type of report you want.
Click Download Usage Data.
Check your Downloads folder for your report.

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