Genesys Cloud Voice pricing

Genesys Cloud Voice provides a usage-based telephony service with global deployment across multiple geographic regions, including the Americas (US East, US West, Canada Central, Mexico Central, São Paulo), EMEA (Frankfurt, Ireland, London, Zurich), and APAC (Tokyo, Seoul, Osaka, Singapore). The service supports both inbound and outbound calling capabilities with pricing denominated in eight currencies: USD, CAD, BRL, EUR, GBP, AUD, JPY, and NZD, with MXN available as reference only. Inbound services include Toll-Free and Direct Inward Dialing (DID) number options with regional pricing variations. Outbound call charges are assessed on a per-call basis, ranging from €0.002 (EUR) to $0.0025 (USD, CAD, BRL, AUD, JPY, NZD) and £0.0018 (GBP), with minimum charges applied to short-duration calls. The pricing model incorporates one-time phone number setup fees (NRC), monthly recurring charges (MRC), and per-minute call rates, with dynamic capacity management based on monthly utilization. Number porting capabilities are available across regions with standard NRC, MRC, and usage fees, except in Mexico where NRC applies only to new number purchases. Recent pricing updates effective January 26, 2026, include rate decreases for inbound toll-free services across 27 countries and DID services in eight European countries. Documentation updates effective June 1, 2024, introduced regional currency rates and modified service charges, including a short duration call surcharge increase. The platform adheres to regional compliance requirements, including Mexican Homeland Security and Public Safety regulations, and maintains Genesys Cloud privacy standards. Comprehensive resources are available covering billing cycles, usage summaries, number purchasing and porting procedures, tax information, and U.S. and Canada-specific pricing considerations.