AI-generated summary
Genesys Cloud provides fair use routing capabilities to efficiently direct interactions to appropriate resources through skills-based routing, priority routing, and routing based on business attributes. The platform supports routing of calls, chats, and emails to agents based on required skills, languages, and availability. Technical parameters include defined limits on the number of routes and the percentage of interactions utilizing skills-based routing, with overage fees applicable when these thresholds are exceeded. This documentation has been superseded; current information regarding fair use routing usage charges is available in the Genesys Cloud Fair Use section of the Genesys Cloud pricing hub.