Genesys Cloud Voice pricing

Genesys Cloud Voice provides a usage-based telephony service with global deployment across multiple geographic regions in the Americas, EMEA, and APAC, supporting both inbound and outbound calling capabilities through Toll-Free and Direct Inward Dialing (DID) number options. The service pricing is denominated in eight currencies (USD, CAD, BRL, EUR, GBP, AUD, JPY, NZD) with outbound call charges ranging from €0.002 to $0.0025 per call, incorporating one-time phone number setup fees (NRC), monthly recurring charges (MRC), and per-minute call rates that adjust dynamically based on monthly utilization. The pricing model includes number porting capabilities across regions with standard fees, except in Mexico where NRC applies only to new number purchases. Recent updates effective January 26, 2026, introduced rate decreases for inbound toll-free services across 27 countries and DID services in eight European countries, including Finland, France, Germany, Italy, Poland, Portugal, Spain, and the United Kingdom. Inbound Toll-Free rates have decreased for additional countries including Argentina, Austria, Australia, Belgium, Brazil, Chile, Colombia, Czech Republic, Denmark, Dominican Republic, Greece, Japan, Mexico, Netherlands, New Zealand, Peru, Singapore, South Africa, Sweden, Switzerland, and Thailand. The platform adheres to regional compliance requirements, including Mexican Homeland Security and Public Safety regulations, while maintaining Genesys Cloud privacy standards. Service expansion includes Mexico (Central) and Singapore regions, with availability in additional AWS regions including AP-Northeast-1, AP-Northeast-2, and AP-Northeast-3. Comprehensive resources cover billing cycles, usage summaries, number purchasing and porting procedures, tax information, and region-specific pricing considerations. Documentation updates effective June 1, 2024, include regional currency rates and a short duration call surcharge increase, with pricing details available for U.S. and Canadian markets alongside related resources for DID and toll-free number management.