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Learn about updates to user interface and experience, platform, and deprecations.
Genesys aims to provide customers with timely information about feature and platform updates and feature retirements. This article includes a categorized record of user interface and user experience (UI/UX), platform, and deprecation updates. For a detailed explanation of announcements, see Announcement types.
The default view of the following table displays all active announcement types. Explore different tabs to view specific announcement types and past announcements.
After an effective date is added to an announcement, signifying that the feature is available, the announcement is automatically moved to the Past table at the bottom of the corresponding announcement tab.
For announcements about our development platform and public APIs, see the Genesys Cloud Developer Forum.
| Title | Type | Impact | Action required | Audience | Community link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|---|
| Division-based role access for authorized organizations users and groups | UI/UX | Medium | Planning Recommended | Admin | 2026-10-19 | - | |
| Deprecation: Main model change for summarization in CAC-1, SAE-1, and EUC-2 regions | Deprecation | Medium | Planning Recommended | — | — | 2026-10-12 | 2027-01-12 |
| Calendar-month alignment for detail exports | UI/UX | Medium | Awareness Only | Admin | — | 2026-10-12 | - |
| Network log capture for On Demand Log Capture | UI/UX | Medium | Awareness Only | Admin | — | 2026-10-12 | - |
| Planned network maintenance for Genesys Cloud Autonomous System Numbers | Platform | High | Planning Recommended | Admin | — | 2026-10-05 | - |
| Effective dates for staffing group assignments | UI/UX | High | Planning Recommended | Admin | — | 2026-10-05 | - |
| Division-based access control for Architect user prompts | UI/UX | Medium | Planning Recommended | Admin | — | 2026-09-28 | - |
| Content Search for CX2, CX2D, and Digital Upgrade 2 licenses | UI/UX | Low | Action Required | Admin | — | 2026-09-28 | - |
| Callback-specific analytics and service level reporting | UI/UX | High | Planning Recommended | Admin | 2026-09-28 | - | |
| Gemma 4 model for Agent Copilot summaries in regions without Haiku 4.5 | UI/UX | Medium | Planning Recommended | Admin | — | 2026-08-31 | - |
| Improved color contrast for global navigation and presence indicators | UI/UX | Low | Awareness Only | Admin | 2026-08-24 | - | |
| Agent Copilot email summarization | UI/UX | Medium | Planning Recommended | Admin | — | 2026-08-24 | — |
| Enable secure replies outside the domain allow list | UI/UX | Low | Planning Recommended | Admin | — | 2026-08-17 | - |
| Dynamic Cloud Voice Platform as the default for new BYOC Cloud trunks | UI/UX | Low | Awareness Only | Admin | — | 2026-08-10 | - |
| Disable outbound calls without a queue | UI/UX | Medium | Planning Recommended | Admin | — | 2026-07-27 | - |
| New permission to require queue selection for outbound PBX calls | UI/UX | Medium | Planning Recommended | Admin | — | 2026-07-27 | - |
| Deprecation: BYOC-Premises – Genesys Hardware Solution | Deprecation | High | Action Required | Admin | — | 2026-07-20 | 2027-06-01 |
| View category data in Speech and Text Analytics aggregate views | UI/UX | Low | Awareness Only | Supervisor | — | 2026-07-20 | - |
| Deprecation: Ability to embed the Genesys Cloud login web application within an iframe | Deprecation | High | Action Required | Developer | — | 2026-07-13 | 2027-02-04 |
| DID groups and division support for telephony objects | UI/UX | Low | Planning Recommended | Admin | — | 2026-07-06 | - |
| Visibility into carrier analytics-based call blocking (SIP 603+) | UI/UX | Low | Awareness Only | Admin | — | 2026-07-06 | - |
| Unified notifications experience in Genesys Cloud | UI/UX | High | Awareness Only | All Users | — | 2026-06-29 | - |
| Require queue selection for outbound calls | UI/UX | Medium | Planning Recommended | Admin | — | 2026-06-22 | - |
| Anomaly detection events for proactive insights | UI/UX | High | Awareness Only | Supervisor | — | 2026-06-01 | - |
| Introducing Genesys digital bot connector | UI/UX | Low | Planning Recommended | Admin | — | 2026-06-01 | - |
Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, release notes will communicate full details.
Review the following table for information about Genesys Cloud deprecations, including breaking and non-breaking API changes, end of support for third-party software, and changes to permissions or configurations. For more information, see Genesys Cloud deprecation and removal process.
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Title | Impact | Action required | Audience | Community link | Announced on (YYYY-MM-DD) | Planned effective date (YYYY-MM-DD) |
|---|---|---|---|---|---|---|
| Planned network maintenance for Genesys Cloud Autonomous System Numbers | High | Planning Recommended | Admin | — | 2026-10-05 | - |
| Improved detection of SMS opt-out requests | Low | Awareness Only | Admin | — | 2026-05-11 | - |
| Introducing outbound fair use limits and overage pricing | Low | Action Required | Admin | — | 2026-04-20 | - |
| AI-based SMS opt-out detection for natural language consent revocation | — | Awareness Only | Admin | — | 2026-03-23 | - |
| Contract and billing api – new public endpoints | — | Action Required | Developer | — | 2026-03-09 | - |
| Client authentication EKU support removed from Genesys Cloud certificate | — | — | — | — | 2025-12-15 | - |
| Bring Your Own Technology (BYOT) Rate E for Audio Connectors and Rate A for third-party TTS changes | — | — | — | — | 2025-11-18 | January 1, 2026 |
| Simplified organization switching coming to Genesys Cloud | Medium | Awareness Only | Admin | — | 2025-05-05 | - |
No developer announcements are available.
| Article | Modified date (YYYY-MM-DD) | Change summary |
|---|---|---|
| Release Notes for Unified Experience from Genesys and ServiceNow | 2026-10-19 | New release. |
| Release Notes for CX Cloud from Genesys and Salesforce | 2026-10-09 | New release. |
| Release notes for Genesys Cloud Embeddable Framework | 2026-10-05 | New release. |
| Genesys Sub-Processors | 2026-09-29 | Removed Interactive Intelligence Latin America, C.A. – Venezuela from the “Genesys affiliates (entities) list. |
| Genesys Cloud Services terms and conditions | 2026-09-25 | Added new Genesys Cloud End User Agreement (Japan BPO EUA) and updated Genesys Cloud Services EUA for Japan. |
| Release notes for Genesys Cloud for Microsoft Teams | 2026-08-17 | New release. |
| Release notes for Genesys Cloud for Zendesk | 2026-08-17 | New release. |
| Release notes for the Genesys Cloud browser extensions | 2026-08-17 | New release. |
| Release notes for Genesys Cloud for Salesforce | 2026-08-17 | New release. |
| Genesys Cloud Product Support | 2026-08-03 | Added a link to the Access the Product Support portal via Okta article in the first table |
| Genesys Cloud Background Assistant (GCBA) release notes | 2026-07-21 | New release. |
| Genesys Cloud system requirements | 2026-06-10 | Refined the wording under the Genesys Cloud screen recording heading in the Virtual Desktop Infrastructure (VDI) support section to make expected behavior and performance considerations associated with screen recording in VDI deployments more clear. |
| Genesys Partner/BPO Sub-Processors | 2025-12-22 | Article created. |
| Genesys Cloud Service Level Agreement | 2025-08-26 | Under SLA credits, added definition and reference to customer organization, similar to organization ID referenced under Case Submission. |
| Genesys Cloud security policy | 2025-06-16 | Pointillist Service reference removed from the title |
| Genesys Cloud privacy policy | 2025-02-19 | Updated content. |
| About ports and services for your firewall | 2024-10-23 | Added links for finding IP addresses for Genesys AudioHook Monitor, Genesys Audio Connector, Genesys Bot Connector, and BYOT Speech-to-text (STT). |
| Genesys Cloud security bulletins | 2024-07-19 | Added CrowdStrike outage bulletin. |
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