Genesys Cloud SMS messaging enables agents to send and receive SMS communications through long codes (standard 10-digit DIDs or toll-free numbers) and short codes (5 to 6-digit numbers available in random and vanity formats) using ACD messaging capabilities integrated across the platform's messaging channels. The system supports comprehensive messaging features including threading timelines, delivery receipts, alphanumeric sender IDs, MMS image sharing, content profile management for file type sharing, and SMS opt-out keyword management with suppression list retrieval. Configuration options allow administrators to create and manage SMS number inventory, route inbound and in-queue messages through Architect, handle message interactions, and establish SMS campaigns with template messages. The platform accommodates bring-your-own (BYO) SMS integration for existing accounts via Twilio and SMPP protocols, agentless SMS notifications for administrator-sent messages, and bot integration through Genesys Bot Connector for automated message flows. Regional support extends to UK and Singapore SMS long codes. Genesys Cloud provides 10DLC (10-Digit Long Code) and toll-free messaging verification capabilities for the United States and Canada, supporting regulatory compliance requirements. Users must adhere to applicable SMS regulations and submit required regulatory documentation for alphanumeric ID and long code number purchases. Administrators can manage SMS short code services including setup, call-to-action mock-ups, and cancellation, with ESR (Enterprise Service Request) availability for SMS services. The platform supports SMS best practices, Unicode character handling within SMS interactions, and allows users to request toll-free number verified sender forms to maintain compliance in their messaging programs. Pricing information is available through the Genesys Cloud pricing hub.