View operating schedules or operating schedule groups associated with an operating schedule
AI-generated summary
Genesys Cloud enables users to view and manage operating schedules and their associated schedule groups through the Admin interface. Users with appropriate permissions in Architect Flow and Routing can access the Operating Schedules section via Menu > Orchestration > Routing > Operating Schedules. The system allows users to select individual schedules, view their usage information, and access related schedule groups through the Schedules tab. Direct navigation links enable users to open the Edit Schedule and Edit Schedule Group pages for selected items. Required permissions include Architect > Flow (Add, Edit, View) and Routing > Schedule and Routing > Schedule Group (Add, Edit, View, Delete). Users can identify operating schedule groups associated with a particular schedule by selecting the schedule checkbox, clicking More, and selecting Usage to display the operating schedule's Usages page with corresponding entry links.
The following permissions:
Architect > Flow – Add, Edit, View
Routing > Schedule – Add, Edit, View, Delete
Routing > Schedule Group – Add, Edit, Delete
You can view and access the operating schedule groups that include a particular operating schedule.
Click Menu > Orchestration > Routing > Operating Schedules.
Click the Schedules tab.
In the Schedule Name column, select the check box next to the operating schedule whose operating schedule groups you want to view.
Click More .
From the menu that appears select Usage. The operating schedule’s Usages page opens.
To open an operating schedule, click the entry link. The Edit Schedule page opens with the selected group.
To open an operating schedule group, click the entry link. The Edit Schedule Group page opens with the selected group.
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View operating schedules or operating schedule groups associated with an operating schedule - Genesys Cloud Resource Center