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Administrators with appropriate permissions can view, add, edit, and remove time-off limits. Time-off limits allow you to specify the number of hours available on a particular date for agents to request time off. Even though agents can see time-off requests in their time zone, the limits still divide the days according to the management unit’s time zone. Each management unit can only have one time-off limit per day.
To work with time-off limits, follow these steps:
| Task | Description |
|---|---|
| Navigate the time-off limits page | View options available on the time-off limits page. |
| Set the time-off limit for one or more dates | Add, edit, or remove a management unit’s time-off limit for one or more dates. |
| Add a time-off limit | Add time-off limit for the management unit or for a staffing group. |
| Set the time-off limit for one or more agents | Add, edit, or remove a management unit’s time-off limit for one or more agents. |
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