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Yes. AI Experience Tokens can be used to enable AI Insights. Users with the appropriate permissions can access AI-generated summaries and AI Insights without requiring a WEM or STA add-on license.
If the interaction recording is deleted, the associated AI-generated summary is also removed because the summary is derived from the interaction recording and transcript.
Yes. AI Scoring requires an interaction transcript.
AI Scoring currently requires one of the following combinations:
No. After an AI-generated summary is created for an interaction, the interaction is not charged again when the summary is viewed multiple times, including when it is accessed through APIs.
No. Access to AI-generated summaries is controlled by permissions, not by WEM or STA add-on licenses. Users with the appropriate permissions can view AI-generated summaries after they are created.
Yes. Once AI Insights is enabled, users with the appropriate permissions can access AI Insights without a WEM or STA add-on license.
To enable AI Summary, Insights, and Outline on the Programs page, you need the following permissions:
These permissions are available with the AI Experience Tokens SKU. Administrators who configure AI Insights require an STA add-on license. AI Summaries and AI Insights are subject to on-demand processing fees as described in the Genesys Cloud Tokens Model.
No. Assigning Virtual Supervisor permissions does not trigger charges. Charges are consumption-based. For example, you are charged when summaries or insights are generated, when an interaction is translated, and when an interaction is evaluated with a form that has questions enabled with AI Scoring.
Virtual Supervisor includes:
For more information, see: AI scoring best practices.