Do AI Summaries and AI Insights require a Workforce Engagement Management (WEM) or Speech and Text Analytics (STA) add-on license?

To enable AI Insights on the Programs page, you need the following permissions:

Speech & Text Analytics > Program > View, Edit, Publish
SpeechAndTextAnalytics > InsightsSettings > Edit

These permissions are available with the AI Experience Tokens SKU. Administrators who configure AI Insights require an STA add-on license. AI Summaries and AI Insights are subject to on-demand processing fees as described in the Genesys Cloud Tokens Model.

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