Genesys Cloud provides three primary methods for adding people to an organization: synchronizing user entities from existing identity management systems using Genesys Cloud SCIM (Identity Management), importing a CSV file containing basic user profile information for multiple users, or manually adding individual users as they join the organization. User accounts can be created in advance of granting login access, allowing administrators flexibility in account provisioning workflows. The platform supports various user management capabilities including role assignment, permission configuration, password management, profile editing, and phone pairing functionality.