Reset a user’s Genesys Cloud Collaborate password using the following steps:

1. Click Admin.
2. Under People and Permissions, click  People.
3. Click Menu > User Management > Users.
4. For the selected user, click More and select Set Password.
5. To change the password, do one of the following:
   • Type a new password in the New password field, then retype it in the Confirm password field.
     Notes:

     • To see the password as you type it, click the Eye icon. To obscure the password, click the Eye icon again.
     • Do not copy and paste a password when setting it. If the password contains double-byte characters (for example, Japanese or Chinese characters), the user cannot log in later, because the keyboard can’t reproduce those characters for manual entry.
   • Click Generate to have Genesys Cloud create a random password for you.
6. Click Confirm.
7. Send the user the new password along with instructions to change it immediately. For more information, see Change your password.

For more information, see About people and permissions.