Genesys Cloud provides comprehensive people and permissions management capabilities for organizing users, controlling access, and managing system configuration across the enterprise. The platform enables administrators to manage the complete user lifecycle through onboarding, profile editing, role assignment, and access control. Key people management features include adding and bulk uploading users, editing user configurations, resetting passwords and MFA devices, managing user status, and removing users from the organization. Access management includes assigning roles, divisions, licenses, and add-ons; configuring user skills and queue assignments; and controlling auto-answer settings for agents. The roles and permissions system allows creation of customized role sets with granular permission controls, including the ability to automatically backfill roles with new permissions and identify unused roles. Divisions provide organizational separation and grouping of configuration objects, enabling role assignment at the division level and access control for outbound dialing objects. Authorized organizations functionality manages pairings between multiple Genesys Cloud organizations, controlling which users and groups can work across organizational boundaries. Access Policies implement Attribute-based Access Control (ABAC) for additional granularity, with capabilities to create policies from scratch or using templates, view, edit, enable, and delete policies. Users Rules automate user association with groups or learning modules based on configurable inclusion or exclusion criteria, reducing manual administrative effort during auto-assignment processes. The platform includes a Rule Management page that functions as a centralized administrative workspace for viewing, configuring, and maintaining rules, with dedicated sections supporting rule configuration and ongoing maintenance operations. Integrated feedback mechanisms allow users to report on content accuracy, clarity, and usefulness, with options to specify user roles including Agent, Administrator, Developer/Engineer, Partner, Supervisor, and Support. Related administrative capabilities encompass user management, organization activation, group administration, access control configuration, password requirements, license management, external organization and contact management, division and relationship handling, organization settings, permission conditions, and attribute-based access control functionality.