Assign DNC lists to a campaign

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Genesys Cloud enables administrators to assign Do Not Contact (DNC) lists to outbound campaigns through the Campaign Management interface. Users can assign multiple DNC lists either during campaign creation or afterward by accessing the campaign properties. The process requires stopping active campaigns before modifying their properties, then selecting DNC lists from a filterable dropdown menu that displays all available lists or narrows results based on filename input. When assigning Internal-Custom DNC lists to new campaigns, the DNC list exclusion column name must match a Contact list column name to prevent errors. Multiple DNC lists can be added to a single campaign through repeated selection. Once configured and saved, the campaign will automatically exclude any telephone numbers found within the assigned DNC lists from dialing operations. If no DNC lists exist, administrators must create one before assignment. Previously running campaigns can be reactivated after DNC list assignment is complete.

You can assign multiple Do Not Contact lists to a campaign when you create the campaign, or you can assign them later.

Click Admin.
Under Outbound, select Campaign Management.
Click Menu > Digital and Telephony > Outbound > Campaign Management.
Select the Voice Campaigns or Digital Campaigns tab.
Locate the campaign that you want to assign a DNC list to.
In the Status column, if the campaign is On, switch the Status toggle to Off. This action is required, as you cannot change the properties of a running campaign.
To open the properties of the campaign for editing, in the campaign row, click the name of the campaign. The campaign properties page displays.
Click in the DNC Lists box. From the DNC Lists filter box, select a DNC list. To narrow the selections to choose from, type part or all of a file name. If you do not type a file name, the DNC list displays all entries.
Notes:
- If you have not created any DNC lists, click Cancel and create a new DNC list. Then use this procedure to assign a DNC list to the campaign.
- When assigning an Internal – Custom DNC list to a new campaign, if the DNC list exclusion column name does not match a Contact list column name, an error message is displayed and you cannot save the campaign.
To add more DNC lists, repeat the previous step.
Click Save.

Note: If the campaign was previously running, in the Status column switch the Status toggle to On. The campaign does not dial any telephone number it finds in its DNC list.

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Assign DNC lists to a campaign

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