Create an OAuth client in CX Cloud from Genesys and Salesforce. At a minimum, the roles that you assign to the client credentials grant for the OAuth client must have the following permissions in Genesys Cloud:

• CX Cloud from Genesys and Salesforce
  • Integrations > Integration > Add
  • Integrations > Integration > Edit
  • Integrations > Integration > View
  • Integration > cxCloudSFCore > Add
  • Integration > cxCloudSFCore > Delete
  • Integration > cxCloudSFCore > Edit
  • Integration > cxCloudSFCore > View
• Campaign Management
  • Outbound > Callable Time Set > View
  • Outbound > Campaign > Add, Delete, Edit, View
  • Outbound > Contact > Add, Delete, View
  • Outbound > Contact List > Add, Delete, Edit, View
  • Outbound > DNC List > Search, View
  • Outbound > Response Set > View
  • Outbound > Rule Set > View
  • Outbound > Schedule > Delete, Edit, View
  • Routing > Queue > Search, View
  • Scripter > Published Script > Search
  • Telephony > Plugin > All

For more information, see About CX Cloud from Genesys and Salesforce.