Genesys Cloud provides a comprehensive roles and permissions system that determines user access and licensing costs based on assigned permissions. The platform includes updated role categories such as Engage User to User, Engage Supervisor to Supervisor, and PureCloud User to User Engage, with licensing costs corresponding to the most expensive permission assigned to each role. Key features requiring specific permissions include agent contact center features (requiring user role), Queue and Agent dashboards, and reports (requiring supervisor role). The system supports condition-based permission configuration for granular access control. Permission updates may require up to five minutes to take effect across the platform. Default roles and permissions are subject to change, and organizations created prior to 2020 may display legacy role names. The People Admin default role is available only in organizations created after June 1, 2022. Detailed feature and licensing information is available in the Genesys Cloud Pricing Guide on the corporate website.