About sites

AI-generated summary

. Sites control call classification, outbound routing, and telephony dialing properties. The platform supports multiple telephony connection options including BYOC Cloud, Genesys Cloud Voice, and BYOC Premises. When configuring sites with WebRTC and Global Media Fabric, administrators can select media regions and specify Relay/TURN behavior. The system includes default number plans but allows creation of custom plans, including configurations for emergency numbers (911) and 711 Telecommunications Relay Service. Outbound routing features include default routes with options to create new ones or modify existing routes, plus emergency routing to local gateways. A built-in call simulator enables telephony administrators to test number dialing and SIP address configurations within sites.

A site is the home of a set of phones. The site defines the call classification rules and outbound routing rules as well as the telephony properties for dialing.

Site information

Learn more about sites.

Create a site

Creating a site is different for each of Genesys Cloud’s telephony connection options

Global Media Fabric configuration

When you create a site and are using WebRTC and Global Media Fabric you can choose media regions and specify a Relay/TURN Behavior.

Configure your site for Global Media Fabric

Number plans

Genesys Cloud automatically provides default number plans; however, you can create a custom number plan.

Outbound routes

Genesys Cloud automatically creates default outbound routes. You can also create new outbound routes or modify existing ones.

Simulate calls

Genesys Cloud provides a tool for telephony admins to test that a site is correctly configured to dial numbers and SIP addresses.

Test destination phone numbers with the call simulator

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