Add a number plan

Genesys Cloud provides a set of default number plans that work for most users. You can also add and modify number plans with the following procedure. The Number Plan information page provides more details on the Genesys Cloud number plan implementation. When adding number plans, keep in mind that there is a hard limit of 200 to the number of  number plans that you can add.

1. Click Admin.
2. Under Telephony, click Sites.
3. Select your site from the Site Name list.
4. Click the Number Plans tab.
5. Click New Number Plan.
6. Enter a name in the Number Plan Name box.
7. Select one of the available match types from the Match Type list.
8. Depending on what match type you select, enter the required information.

9. Select the correct classification or enter a new classification in the Classification list.
10. Click Save Number Plans.