View telephony resource limits
Telephony resource limits define thresholds for specific entities in the Telephony Admin area. These limits safeguard Genesys Cloud Services from abusive and unexpected traffic patterns, encourage efficient use of billable resources, and protect customers from unexpected usage.
To assist telephony administrators in keeping track of the number of items that have specific upper limits, the Limits button appears in the main toolbar for the following Telephony Admin entities.
| Telephony Admin entities with Limits | Upper limit |
|---|---|
| External Trunks/Phone Trunks | 500 |
| Sites | 1,000 |
Phones lines Note: This limit applies to the number of stations/line keys – not the number of phones. | 50,000 |
| Base Settings | 750 |
| Extension Assignments | 25,000 |
| Schedule Groups | 10,000 |
| Schedules | 10,000 |
| Call Routes | 2,000 |
| Emergency Groups | 1,000 |
To see how close you are to the upper limit of any of the entities with limits, click Limits . A dialog appears that shows your organization’s current use as a specific number and a percentage. If an entity reached 80-89% of the limit, that percentage appears in the button in yellow. If an entity reached 90% or above of the limit, that percentage appears in the button in red. When an entity reaches or goes over the upper limit, a warning message appears in the dialog.
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