Overview of the People page

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Genesys Cloud's People page serves as a centralized dashboard for managing user profiles and organizational permissions. Accessible via Menu > User Management > Users, it requires Directory > User > All and General > Admin permissions. The page enables administrators to manage users, invite and add new users, view profiles, assign roles and permissions, set user status, and assign queues, skills, and divisions. The People page displays customizable columns including Action, Name, Status, Email, License, Last Login, Roles, Division, Work Team, and Welcome Sent date. Users can modify displayed columns based on organizational requirements. Individual user management options accessible through the More icon include Assign Queue, Assign Skill, Reassign Division, Set Password, Set Log Capture, Reset MFA, and Send Invite. These actions can be applied to multiple users simultaneously through bulk operations. The interface provides filtering capabilities by Name or Email, Group, Role, Location, Division, Reports to, and Status (Active, Inactive, or Deleted). User statuses display as Active, Inactive, or Deleted, with inactive users no longer incurring billing charges and unable to access Genesys Cloud. The Edit User page allows detailed management of roles, divisions, licenses, ACD skills, queues, user details, and current permissions for individual users.

PrerequisitesClick to expand

The People page functions as a centralized dashboard for managing user profiles and permissions within your organization. It provides a comprehensive overview of your users and allows you to:

Manage users
- Invite users
- Add users
- View user profiles
Assign roles and permissions
Set user status
Assign queues, skills and divisions

To access the People page in Genesys Cloud, navigate to Menu > User Management > Users. The People page displays all the users in your organization.

Customize the columns

The People page displays several columns to provide a comprehensive view of your users. You can vary the columns that you want to display depending on your requirements. Click the Customize button at the top and edit the columns.

Columns	Action
Name	The existing user. Click the corresponding link and open the Edit User page for this user. Here, you can manage roles, divisions and licenses, ACD skills, queues, and user details. You can also view the user’s current permissions.
Status	The statuses Active, Inactive or Deleted displays for each user.
Email	The email address associated to this user.
License	The current license assigned to the user. Hover over the and view add-on options assigned to the user.
Last Login	The most recent date in which the user logged in to Genesys Cloud, or if the user has never logged in.
Roles	The number of roles assigned to the user.
Division	The division in which the user object data belongs.
Work Team	The work team to which this user belongs.
Welcome Sent	The date an administrator sent the user an invitation to join Genesys Cloud.

Manage individual users

In addition to customizing columns, you can act on individual users directly from the table. For each user row, click the More icon and select from the following options:

Assign Queue
Assign Skill
Reassign Division
Set Password
Set Log Capture
Reset MFA
Send Invite

When you select one or more users, these same options become available at the top of the People table, allowing you to apply them in bulk.

Note: When you set a user as inactive, Genesys Cloud no longer bills the organization for this account, and the user cannot log in to Genesys Cloud.

Filter users

To help you quickly locate specific individuals or groups, the People page includes the following filter options:

By Name or Email
By Group
By Role
By Location
By Division
Reports to
By Status – Active, Inactive or Deleted

For more information, see About people and permissions.

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