Genesys Cloud's Speech and Text Analytics (STA) upgrade add-on, delivered through the AI Experience Token Bundle, provides voice transcription, sentiment analysis, topic spotting, empathy analysis, and sensitive data masking capabilities for organizations with CX 1 or CX 2 licenses. The platform implements a permission-based and usage-driven billing model with two primary scenarios: Administrator Role-based billing for users with STA-related administrative permissions, and User-Level billing for individual users assigned the Billing > User > STA Upgrade permission. All organizations utilizing STA licensing access transcription minutes from a shared global fair-use pool regardless of user permissions, with overage charges applied when allocation is exceeded. Transcription usage alone does not automatically trigger license charges, enhancing billing transparency and allowing users without specific STA permissions to access transcription during customer interactions, including blind transfers, warm transfers, and conferences. When both Workforce Engagement Management (WEM) and STA add-ons are active, each user can be assigned only one add-on, with WEM taking precedence due to its broader feature set. Administrative roles including Master Admin, Performance Management Admin, Quality Admin, and Quality Evaluator may incur WEM upgrade charges immediately upon organizational upgrade. Transcription functionality does not require WEM or STA add-ons; however, accessing conversation intelligence capabilities—including topic spotting, sentiment analysis, empathy analysis, and sensitive data masking—requires STA add-on purchase and the appropriate Billing > User > STA Upgrade permission assignment. Prerequisites for STA access include Genesys Cloud CX 1 or CX 2 licenses and appropriate Billing permissions. Administrators should carefully manage permissions related to transcription settings, Speech and Text Analytics settings, topics, programs, categories, and feedback management to prevent unintended charges. Users requiring transcription on every interaction for conversation intelligence should be assigned the Billing > User > STA Upgrade permission to ensure dedicated transcription allocation. Pricing for token metering and STA usage is determined according to Genesys Cloud AI Experience token metering and pricing guidelines. Genesys Cloud partners and partner customers can access this offering through the Genesys AppFoundry.