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Genesys Cloud uses cookies for the normal functioning of the service. The following tables list the required Genesys Cloud cookies by functional area.
| Cookie Name | Duration | Purpose |
|---|---|---|
| pcAuth-userPrefLangTag | 90 days | Contains the user’s preferred language and overrides the default language. The host operating system or browser dictates the default language. |
| pureCloudTheme | 10 years | Contains the theme to override the default theme. Genesys Cloud controls this theme and users cannot select a different theme. |
| architect-hash-<guid> | 1 day | Contains the user’s preferred URL when initially loading the app. If the user is redirected to the login page, Architect can load the preferred URL. |
| Cookie Name | Duration | Purpose |
|---|---|---|
| ININ-Auth-Session | 9 days (last used IDP) 30 minutes (auth session) | Contains and tracks the user’s current authenticated session and last used Identity Provider (IDP), if applicable. The authentication session itself lasts for 30 minutes and allows continued access token grants. After 30 minutes, a new authentication session is required. Cleared on explicit logout. |
| tsid | 2000 hours | Contains and tracks all tokens created during the lifetime of the cookie. An explicit logout deletes all tokens associated with the cookie. |
| RMSID | 90 days | Contains the user’s authentication status and allows continued access across Auth Sessions. Not used in HIPAA orgs or in External IDP authentication mechanisms. Resets on successful authentications so a user can maintain a perpetual login if regularly logging in. Cleared on logout. |
| Cookie Name | Duration | Purpose |
|---|---|---|
| pcAuth-prevOrgName | 90 days | Contains the last used org shortname for quick return to the org-specific page on future login views. This cookie is set or reset on explicit navigation to an org-specific login page or on successful authentication. This cookie is cleared if an unknown org shortname navigation is attempted (via URL or invalid data entry). |
| pcAuth-userPrefLangTag | 90 days | Contains the user’s preferred language in BCP 47 format from the Genesys Cloud supported list of languages. This cookie is written upon UI load and changed to the selected language. Other applications in the Genesys Cloud suite can also update this cookie as this cookie is a top-level Genesys Cloud environment variable. This cookie is used to dictate the displayed localization (l10n) across all apps in Genesys Cloud. |
| pcAuth-userPrefLocale | 90 days | This name is the previous cookie name for pcAuth-userPrefLangTag. The cookie attributes are the same except the cookie value is stored in a proprietary format instead of the standard BCP 47 format. |
| pureCloudTheme | 10 years | Contains the theme to override the default theme. Genesys Cloud controls this theme and users cannot select a different theme. |
| Cookie Name | Duration | Purpose |
|---|---|---|
| ININ-Cobrowse-Auth | 1 day | Contains the user’s current authenticated session inside co-browse. |
| Cookie Name | Duration | Purpose |
|---|---|---|
| devcenter-page-history | Session | Contains recent page views for client-side use only. |
| genesys-gdpr | Session | Contains GDPR cookie allowance selection. |
Google Analytics uses cookies in addition to the cookies listed for Developer Center. For more information, see Google Analytics Cookie Usage on Websites page on the Google Analytics website.
Genesys Widgets uses cookies to restore chat sessions, track the state of the UI, and store a customer’s decision. For more information about cookies used by Genesys Widgets and cookies that Genesys Widgets can store on your customer’s browser, see Cookies in the Genesys Widgets Developer’s Guide.
| Cookie Name | Duration | Purpose |
|---|---|---|
| PureCloud-Apps-SessionCookie | 1 day | Contains an auth cookie used to authorize download GET actions (for example, chat preview). This cookie is set on the server-side. |
| ININ-Skywalker-Download-Session | 1 day | Contains an auth cookie used to authorize download GET actions of signed URLs from Skywalker (download service). This cookie is set on the server-side. |
| Cookie Name | Duration | Purpose |
|---|---|---|
| pcAuth-userPrefLangTag | 90 days | Contains the user’s preferred language and overrides the default language. The host operating system or browser dictates the default language. |
| pcAuth-userPrefLangTag | 90 days | Contains the user’s preferred language (in BCP 47 format) for use across the Genesys Cloud platform. The cookie is updated when a user changes their preferred language. |
| PureCloud-Apps-SessionCookie | 1 day | Contains an auth cookie used to authorize download GET actions (for example, chat preview). This cookie is set on the server-side. |
| pureCloudTheme | 10 years | Contains the theme to use and override the default appearance. Genesys Cloud controls this theme and users cannot select a different theme. |
| lastLogoutTimestamp | 5 seconds | Contains the last logout time to prevent mobile offers or application bootstrapping during the OAuth logout flow. |
| spark-enable-regional-dates | 10 years | Manages the roll out of the regional date time formatting feature. |
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| Cookie Name | Duration | Purpose |
|---|---|---|
| genesysJsCanary | 5 seconds | Contains a placeholder string value that has no meaning. This cookie is created for determining the top-level domain name for cross-subdomain storage feature during genesys.js script initialization and removed immediately in a few seconds. It is a temporary session cookie and does not persist like a normal cookie. |
The following third-party tools used by Genesys Cloud use cookies:
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