Genesys Cloud enables quality administrators and supervisors to create new evaluations for analyzing agent interactions through the Analytics Workspace. Users access the Interactions tab, apply filters to identify target interactions, and select an interaction to initiate evaluation creation. The evaluation process requires specifying an evaluation form (questionnaire), selecting the agent to be evaluated when multiple agents participated, and assigning quality evaluators to complete the assessment. For Agent Auto-Complete evaluation forms, administrators can choose between automatic submission via Virtual Supervisor or require human review by assigning evaluators. Users can self-assign evaluations using the "Assign to me" option. The system enforces a maximum limit of 50 evaluations per agent within a 24-hour period and displays a notification when this threshold is reached. Evaluations containing AI Scoring questions may require up to 20 minutes to generate. Automatic evaluation assignment is available through policy configuration. A known limitation exists where dates and times in quality management views do not currently display in standard Arabic dialect format, with resolution planned for a future update.