Genesys Tempo for Android time-off requests

How do I create a time-off request?

Tap +. The Create Request window opens.
To request a whole day, enable Full Day.
To choose a starting date, tap Start Date and select the desired date.
(Optional) If you want to request more than one day, tap End Date and select the ending date.
(Optional) If you want to request part of a day, adjust the Hours per day.
(Optional) Enter any comments in the Enter notes here….
Tap Submit.

How do I view my time-off with Genesys Tempo for Android?

Tap Time Off. The Summary tab appears. This tab displays your pending requests, any approved requests for this week, and your upcoming approved requests.

To see all of your requests, tap All Requests.

What are the possible statuses of my time-off requests?

The following statuses are possible:

Request Status	Definition
Pending	The request is awaiting manual intervention from an administrator.
Approved	Either an administrator or the system approved the request. When an administrator approves, the update is done manually and when the system approves, the update is done automatically based on auto-approval rules.
Canceled	The request is canceled.
Denied	The administrator denied the request manually.
Waitlisted	The system could not approve the request automatically because it is waiting on limit availability. If availability appears before the waitlist window closes, the system auto-approves the request.
Advance Time Elapsed	The request was not auto-approved because configured advance time for the waitlist has elapsed.
Invalid Daily Duration	The system could not approve the request automatically because the daily duration that the agent requested does not comply with the agent’s scheduled hours. If the agent is not scheduled currently, the system checks the duration against the work plan to which the agent is associated. For work plan rotation, the system also chooses the correct work plan according to time-off request dates and assigned rotation. Note: If an agent is not currently scheduled to work, and is not associated with a work plan, then the time-off request is not automatically approved. The request remains in Pending status and requires an administrator’s manual intervention.
Outside Shift	The system could not approve the request automatically because it is not compatible with any work plan shift.
Removed from Waitlist	Request is no longer associated to a waitlist. For example, when an agent moves to another management unit and there is no matching time-off plan set up for auto-approval in another management unit.
Auto Approved	Request is auto-approved by the system.
Insufficient Balance	Request is not auto-approved due to insufficient balance in the selected time-off type.
Pending – Restricted Activity Code	The system prevents auto-approval of requests when particular activity codes are present in the published schedule. These activity codes are selected as restricted activity codes.

How do I use Genesys Tempo for Android to create a time-off request with non-sequential dates?

Currently, Genesys Tempo does not support the ability to create time-off requests with non-continuous dates. Use the web app to create a time-off request with non-continuous dates.

You can use Genesys Tempo to view time-off requests with non-sequential dates.

For time-off requests, how do I know whether a date is filling fast, available, or filled?

When you log in to Tempo, the following cues indicate options and status:

No border around the date indicates that the date is available to request for time-off.
A flame on the date indicates that the date is filling fast and the available hours are less than three times the requested amount. For example, if you request eight hours and the hours under the limit are less than 24, a flame appears on the date.
A red border around the date indicates a short waitlist; five or fewer people requested time-off on that day.
A red filled box on the date indicates a long waitlist; more than five people are on the waitlist after requesting time-off on that day.
An exclamation mark (!) on the date indicates that a time-off request is pending, but it violates one or more auto-approval rules in a time-off plan.
A question mark (?) on the date indicates that a time-off plan doesn’t exist or that it requires administrator approval.
The bar at the bottom indicates the requested time-off hours in yellow and the available balance in green.

What do the different pending messages mean for time-off requests?

Pending Message	Definition
Your request is waitlisted. You are third in line on the waitlist.	Request duration and all other checks have passed. Currently, limits are not available on the dates selected. The system approves the request automatically when limits become available.
Your request was not auto-approved because the configured advance time for the waitlist has elapsed.	The request is expired and the system cannot approve it automatically.
Your request was not auto-approved because the daily duration specified is not compatible with the scheduled or planned shift duration.	Requested duration did not pass the check against a published schedule or, if none exists, the work plan to which the agent is associated. The request requires manual intervention from an Admin for approval or denial.
Your request was not auto-approved because the partial day paid request is not compatible with any planned shift.	Requested partial day did not pass the check against a published schedule or, if none exists, the work plan to which the agent is associated. The request requires manual intervention from an Admin for approval or denial.

How can I check for available updates for Genesys Tempo for Android?

To check the version of Temp for Android that you have, do the following:

Tap Settings. Compare the version to the one available from the Google Play Store. If an update is available, tap An upgrade is available! Download now.

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Request Status

Definition

Pending

The request is awaiting manual intervention from an administrator.

Approved

Either an administrator or the system approved the request. When an administrator approves, the update is done manually and when the system approves, the update is done automatically based on auto-approval rules.

Canceled

The request is canceled.

Denied

The administrator denied the request manually.

Waitlisted

The system could not approve the request automatically because it is waiting on limit availability. If availability appears before the waitlist window closes, the system auto-approves the request.

Advance Time Elapsed

The request was not auto-approved because configured advance time for the waitlist has elapsed.

Invalid Daily Duration

The system could not approve the request automatically because the daily duration that the agent requested does not comply with the agent’s scheduled hours. If the agent is not scheduled currently, the system checks the duration against the work plan to which the agent is associated. For work plan rotation, the system also chooses the correct work plan according to time-off request dates and assigned rotation.

Note: If an agent is not currently scheduled to work, and is not associated with a work plan, then the time-off request is not automatically approved. The request remains in Pending status and requires an administrator’s manual intervention.

Outside Shift

The system could not approve the request automatically because it is not compatible with any work plan shift.

Removed from Waitlist

Request is no longer associated to a waitlist. For example, when an agent moves to another management unit and there is no matching time-off plan set up for auto-approval in another management unit.

Auto Approved

Request is auto-approved by the system.

Insufficient Balance

Request is not auto-approved due to insufficient balance in the selected time-off type.

Pending – Restricted Activity Code

The system prevents auto-approval of requests when particular activity codes are present in the published schedule. These activity codes are selected as restricted activity codes.

Pending Message

Definition

Your request is waitlisted. You are third in line on the waitlist.

Request duration and all other checks have passed. Currently, limits are not available on the dates selected. The system approves the request automatically when limits become available.

Your request was not auto-approved because the configured advance time for the waitlist has elapsed.

The request is expired and the system cannot approve it automatically.

Your request was not auto-approved because the daily duration specified is not compatible with the scheduled or planned shift duration.

Requested duration did not pass the check against a published schedule or, if none exists, the work plan to which the agent is associated. The request requires manual intervention from an Admin for approval or denial.

Your request was not auto-approved because the partial day paid request is not compatible with any planned shift.

Requested partial day did not pass the check against a published schedule or, if none exists, the work plan to which the agent is associated. The request requires manual intervention from an Admin for approval or denial.

Genesys Tempo for Android time-off requests

How do I create a time-off request?

How do I view my time-off with Genesys Tempo for Android?

What are the possible statuses of my time-off requests?

How do I use Genesys Tempo for Android to create a time-off request with non-sequential dates?

For time-off requests, how do I know whether a date is filling fast, available, or filled?

What do the different pending messages mean for time-off requests?

How can I check for available updates for Genesys Tempo for Android?

[NEXT] Was this article helpful?

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Genesys Tempo for Android time-off requests

How do I create a time-off request?

How do I view my time-off with Genesys Tempo for Android?

What are the possible statuses of my time-off requests?

How do I use Genesys Tempo for Android to create a time-off request with non-sequential dates?

For time-off requests, how do I know whether a date is filling fast, available, or filled?

What do the different pending messages mean for time-off requests?

How can I check for available updates for Genesys Tempo for Android?

[NEXT] Was this article helpful?