Genesys Cloud sends time-off requests to your inbox. If a time-off plan is configured, administrators can view notifications for time-off requests that require manual approval. The system does not send notifications for time-off requests that the system approved automatically. Agents can view their own time-off requests only. 

To view time-off requests in your inbox, follow these steps:

1. Click the Inbox icon in the sidebar on the left side of the page.
2. Select the Time-Off Requests icon.
   Note: A list of each time-off request shows in descending order by the reviewed date.
3. To mark the request as read, click More and then select Mark as Read.
4. To view information about the request on the Time-Off Requests page, do one of the following:
   • Click the notification.
   • Next to the notification, click More and then click View Details. 

If a time-off plan is configured, administrators can view notifications for time-off requests that require manual approval. If no time-off plan is configured, no notifications are sent. For more information about time-off requests, see Work with time-off requests.