Genesys Cloud provides an offline WAN setup procedure for reconfiguring IP settings on Edge devices that have lost cloud connectivity due to misconfiguration. The procedure requires downloading a WAN setup package to a USB flash drive and installing it on the Edge device. To initiate offline WAN setup, users access the Network tab through Menu > Digital and Telephony > Telephony > Edges, select the specific Edge, and choose the WAN port. The Edit Network Settings dialog supports two IP assignment methods: DHCP, which automatically populates IP Address, Subnet Mask, Gateway, DNS Addresses, and Dynamic Routes fields; and Static, which requires manual entry of these parameters. For Static configuration, users can enter up to three DNS addresses (with Genesys Cloud randomly selecting three if more are provided), configure static routes with IP/CIDR, network mask, gateway address, and cost metric values, and optionally enable ICMP ping request responses. After configuring settings, users download the WAN setup package, copy the resulting .zip file to a USB flash drive without extracting it, eject the drive from their PC, and plug it into the Edge device's USB port while the system is running. This offline method is essential for recovering devices with misconfigured WAN ports, as IP settings can only be modified through the standard cloud-connected interface when connectivity is maintained. Genesys Cloud Edge devices complete their setup process by locating and applying WAN configuration packages from the USB drive, after which they establish connectivity to the cloud infrastructure. Related documentation includes guidance on BYOC Premises configuration, network interface setup, HTTP proxy configuration, LCD navigation for various Edge Standard versions, Edge group management, and telephony topology troubleshooting, with community support resources available for additional assistance.