Genesys Cloud provides a topology map feature for troubleshooting telephony network configurations that displays comprehensive details about an organization's telephony infrastructure, including sites, phones, edges, and trunks. The topology map enables users to navigate the visualization through clicking, dragging, and zooming, with hover functionality revealing information about infrastructure components. A Find function allows quick location of specific sites or edges, while phone edge assignment overlays visualize connections between primary and secondary sites through directional arrows. The topology map identifies potential infrastructure problems requiring attention, including sites lacking phone redundancy (requiring at least two edges in service), unused trunks assigned to sites or edges but not properly configured, disabled routes, and edges with connectivity or provisioning issues. Troubleshooting guidance is provided for each identified problem, with recommended steps including bringing edges online, ensuring WAN connectivity to the Internet and AWS, configuring network interfaces, creating outbound routes, and setting site locations. The feature indicates when edges are offline or out-of-service, noting that offline status may occur during normal software updates. Access to the topology map requires Telephony > Plugin > All permissions. The documentation includes address validation functionality that verifies entered addresses against Google Maps data to ensure accuracy. Related resources reference BYOC (Bring Your Own Cloud) Premises deployment options, Edge provider capabilities, concurrent call capacity specifications, redundancy configurations, and general Genesys Cloud troubleshooting resources. A feedback mechanism allows users to report documentation issues, including inaccuracies, outdated information, unclear presentation, or user interface problems, with users able to specify their role during submission. Privacy policy acknowledgment is required for feedback submission