Genesys Cloud provides administrators with the ability to disable Collaborate chat functionality across the organization through role-based permission management. When chat permissions are removed for all users, chat features are eliminated from multiple interface locations including the left navigation bar, activity feeds, user profile pages, message notifications, user profile cards, video calls, group profile pages, user settings, directory listings, Agent Assist, favorites listings, and inbox—across both web, desktop, iOS, and Android applications. To disable Collaborate chat, administrators with the Admin role must navigate to Menu > User Management > Roles and Permissions, select each role, access the Permissions tab, locate Chat > Chat > Access under Assigned Permissions, and clear the associated checkbox, repeating this process for all organizational roles. Important distinctions include that this disablement applies organization-wide to all users and roles with no partial disablement support; ACD web chat remains unaffected; and video calls and favorites functionality continue to operate independently. The feature is enabled by default, and Genesys does not support mixed chat disablement scenarios or associated inconsistencies that may result from partial implementation.