Voice transcription is a speech and text analytics feature and it is included as part of the or , and license. A fair use policy is in place for voice transcription that allows customers to use an allocated number of transcribed audio minutes, per Genesys Cloud user, per month, without incurring additional costs.

For more information, see: Fair use voice transcription charges, and Voice transcription – How much does Extended Voice Transcription Services or Native Voice Transcription cost?.