Voice transcription – How much does Extended Voice Transcription Services cost?
Extended Voice Transcription Services is billed based on per minute usage. For every minute of voice transcription that occurs through Extended Voice Transcription Services, your organization will be billed based on your billed currency.
Notes:
- Under Voice transcription (legacy) (GC-170-NV-VTFAIRUSEO) EVTS has no fair use allocation. Billing occurs once EVTS is used.
- Under Voice transcription (GC-170-NV-VOICETRANSCRIPTION) EVTS and native has a fair use allocation.
- EVTS is available for Genesys Cloud CX1 and Genesys Cloud CX2 Orgs as long as the Genesys Cloud CX1 WEM Add-on II or Genesys Cloud CX2 WEM Add-on I is enabled. When using EVTS, transcribed users will not be billed for Genesys Cloud CX1 WEM Add-on II or Genesys Cloud CX2 WEM Add-on I provided that Topic Spotting is not enabled for those interactions.
| USD | CAD | AUD | NZD | GBP | EUR | BRL | JPY | ZAR |
|---|---|---|---|---|---|---|---|---|
| 0.0100 | 0.0110 | 0.0130 | 0.0140 | 0.0070 | 0.0080 | 0.0400 | 1.2000 | 0.1420 |
For more information, see Genesys Cloud fair use policy and Genesys Cloud pricing and concurrency update.
[NEXT] Was this article helpful?
Get user feedback about articles.