Genesys Cloud uses a Shared Success model where customers receive the resources to become increasingly self-sufficient. Customers assign key roles within their organization tasked with meeting technical requirements and performing administration; Genesys provides available cloud services and the tools for operating Genesys Cloud independent of outside help. For more on who does what, see Roles and responsibilities.

Resources

Aiming to make customers more self-sufficient, Genesys Cloud offers:

• Professional services Professional Services offers help to the self-started who don’t need much help as well as to organizations requiring dedicated staff and ongoing engagement. 
• Resource Center documentation with procedures, FAQs, and release notes.
• Training courses for guided tours through various aspects of configuration, administration, and general usage.