Genesys Cloud provides functionality to delete access policies created for your organization through the User Management interface. Users must possess both "Authorization > policy > Delete" and "Authorization > policy > View" permissions to perform this action. To delete a policy, administrators navigate to Menu > User Management > Access Policies, locate the target policy on the Policies tab, and select Delete from the Actions column menu. System-designed policy templates available in the Templates tab cannot be deleted. Related administrative tasks include creating and editing access policies, managing attribute-based access control, and configuring user permissions and roles within the platform.
The following permissions:
Authorization > policy > Delete
Authorization > policy > View
You cannot delete Genesys Cloud designed policy templates from the Templates tab.
To delete access policies created for your organization, do the following:
Click Admin.
Under People & Permissions, click Access Policies. The list of policies appears.
Click Menu > User Management > Access Policies.
On the Policies tab, navigate to the policy that you want to delete.
Navigate to the policy that you want to delete.
Under the Actions column, click More and from the menu that appears, click Delete.