AI-generated summary
Genesys Cloud Resource Center provides functionality to add time-off limits through the Workforce Management > Scheduling > Time-Off Limits interface. Administrators can configure time-off limits for either an entire management unit or a specific staffing group. The system offers two configuration methods: "Limit by staff" allows administrators to set the maximum number of staff permitted to be absent during each 15-minute interval throughout the day, with an interval grid displaying time slots and the ability to apply limit values in bulk across multiple intervals; "Limit by hours" enables administrators to establish a maximum daily time-off hours allowance. When using the "Limit by staff" option, administrators can optionally set a fallback start time for full-day time-off requests, which the system uses to evaluate requests against applicable time-off limits when shift start times cannot be determined. The configuration process involves selecting the application scope, choosing the limit unit type, entering appropriate values, and saving the settings.