The specific Dialogflow CX bot, also called agent, that you want to use. This version is the agent bot that you create in the Google console.

Select the Google Cloud Dialogflow CX environment that you want the flow to use at runtime.

Note: A draft environment is always available for a Dialogflow CX agent. If you did not create any environments for the selected Dialogflow CX agent, then the only environment available is Draft. Otherwise, a list of published environments, in addition to Draft, appears.

Environments provide a way for a flow to select which version of a Google Cloud Dialogflow CX agent that Architect calls at flow runtime. For more information about using Google Cloud Dialogflow CX environments in Architect, see Use Google Cloud Dialogflow environments in Architect. For more information, see Versions and environments in the Google Cloud Dialogflow CX documentation.

The name of the Dialogflow agent event to trigger when the interaction begins.

The string variable text to send to the Dialogflow CX Agent.

Note: Typically, you only use this field when you chain bot actions together.

The information that you can pass into and retrieve from the bot. Enter the name of the variable and a value to assign. You can add multiple variables, and you can reorder them.

Inputs

Inputs set a Google Cloud Dialogflow CX Session Parameter of the specified name with the value specified at the beginning of the Dialogflow CX session.

• Key Name. This value represents the names of the Dialogflow CX Session Parameters. For more information, see Session Parameters in the Google Cloud Dialogflow CX documentation.
• Value to Assign. The value specified at the beginning of the Dialogflow CX session.

Outputs

Use outputs to read the value of the specified Google Cloud Dialogflow CX session parameter and set the Architect variable to assign to that value.

Note: Key names are case-sensitive.

• Key Name
• Variable to Assign

Maps values returned from Google Cloud Dialogflow CX back to Architect variables. These values are derived from a “Live agent handoff” fulfillment payload that you specify in the Google Cloud Dialogflow CX agent. The Live agent handoff fulfillment payload must be a JSON object. The Key Names are the names of the keys in the JSON object. For more information, see Live agent handoff in the Google Cloud Dialogflow CX documentation.

The Google Cloud Dialogflow CX bot may retrieve follow-up information from the user. Here, enter the amount of time the bot waits for the user’s reply.

The default response timeout is 12 hours, and the minimum allowable value is 0 seconds. The system considers a NOT_SET or negative duration as immediate.

Note: The follow-up response timeout applies to each customer response. Each time the customer responds and then receives another prompt from the bot, the timeout resets.

For example, if the bot asks, “What is your preferred date,” it waits up to 12 hours for a customer response. If the customer responds with a date within the 12-hour time frame and the bot replies, “Thank you, do you have an alternate choice,” then the flow restarts the timeout. The flow waits another 12 hours for the response about an alternate date.

Select the variables that you want to assign to the failure data values returned by the Dialogflow bot.

Note: To expand or collapse the list of variables, click the arrow next to Failure Outputs.

The Google Cloud Dialogflow CX bot’s Draft dictates these paths.

This path indicates that an error occurred while running the action or there was a problem processing the results.  

Note: If the network experiences connectivity issues, the action automatically takes this failure path.

Drag the appropriate action below the Failure path and direct the route you want the interaction to take. For example, a transfer action to send the caller to an agent for assistance.