Genesys Cloud integrates with Google Cloud Dialogflow CX to enable access to Dialogflow CX bots through the Call Dialogflow CX Bot action in Architect. Administrators must activate the Google Cloud Dialogflow CX Add-on from the Genesys AppFoundry via Menu > IT and Integrations > Integrations, changing its status from Inactive to Active. The integration requires granting Genesys Cloud access to Google Cloud resources by copying the service account email from the Add-on's Metadata section and adding it as a principal in the Google Cloud IAM console. Three roles must be assigned to this principal: Dialogflow API Client, Dialogflow API Reader, and Dialogflow Conversation Manager, which enable Genesys Cloud to access, search, and process Dialogflow CX agents at runtime. Administrators can optionally configure the Advanced tab to specify Google regions for bot discovery; by default, the system searches only the global region when this setting is left empty. Genesys Cloud supports multi-region configuration through location specification, enabling searches across designated geographic regions such as global and us-central1. Users can define location parameters in configuration settings and save changes to activate the specified regional search functionality. The integration serves as a prerequisite for accessing Dialogflow CX bot functionality within Genesys Cloud workflows. Documentation includes a feedback mechanism allowing users to report issues regarding accuracy, completeness, clarity, and content organization, with options to identify user roles including Agent, Administrator, Developer/Engineer, Partner, Supervisor, and Support. Related resources address Google Cloud Dialogflow CX integration, bot configuration, architecture setup, and AppFoundry installation procedures within the Genesys Cloud platform.