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Genesys Cloud release notes
2017 archive
Genesys Cloud – 2017
List of the Genesys Cloud release notes published in 2017.
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December 20, 2017
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Communicate
User to User Information (UUI) support
Phone provisioning from the cloud
Contact center
Web chat schedules
Enhanced support for external contacts in interactions
Maximum shift start time variance
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December 13, 2017
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Platform
Sample of enhanced Genesys Cloud invoice
Communicate
Persistent connection for WebRTC phones
Contact center
Queues performance summary row
Configure failed transfer audio within transfer actions
Integrations
Credential types and authentication flows for web services data actions integration
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December 6, 2017
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Contact center
Undo or redo unsaved schedule changes
Log in and log out times in Agent Activity Summary reports
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November 29, 2017
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Contact center
Dialing group and site configuration campaign options
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November 22, 2017
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Contact center
Variable initial values in Architect
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November 15, 2017
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Platform
Genesys Cloud invoice enhancements
Contact center
Alert notifications deleted after 30 days
Integrations
Zendesk data actions integration
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November 8, 2017
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Contact center
Improved support for external contacts in email interactions
Integrations
Screen share and co-browse support for Genesys Cloud for Salesforce
Screen share and co-browse support for Genesys Cloud for Zendesk
Screen share and co-browse support for Genesys Cloud for Chrome
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October 25, 2017
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Contact center
Architect bypass audio sequence support for call flows
Workforce management short-term forecasting enhancements
Workforce management supported media types
Integrations
Microsoft Dynamics 365 data actions integration
Support for Active Directory Connector custom attributes
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October 18, 2017
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Platform
Free seating organization setting
Communicate
USB-based Edge pairing
Support for China-specific encryption certificates in Edge pairing process
Contact center
Enhanced user selection in report editor
Interactions view enhancements
Integrations
Genesys Cloud data actions integration
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October 11, 2017
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Platform
PCI DSS Level 1 compliance for Secure IVR
Improved view of subscription, billing, and usage information
Contact center
Scripts with email
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October 4, 2017
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Platform
Resource Center faceted navigation search
Communicate
Improved Edge clock synchronization
Contact center
Route emails based on external contact information
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September 27, 2017
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Platform
Notifications API topic and open source project for WFM RTA integrations
Contact center
Architect Call.CurrentQueue built-in variable for in-queue call flows
Global outbound campaign call settings
Integrations
Store chat transcripts in Salesforce activity records
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September 20, 2017
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Contact center
Secure call flows in Architect
Architect Exit and Next Loop actions for all call flow types
Automatic email responses
Substitutions for canned responses
Bulk addition of queues to agents
Callbacks in reports and alerts
Workforce management schedule administration enhancements
Workforce management export enhancements
Integrations
Custom client applications integration
Web services data actions integration
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September 13, 2017
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Platform
Client management for partners and resellers
Communicate
Edge and Media Tier release notes email subscription
Contact center
Schedule options for inbound email flows
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September 6, 2017
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Contact center
ACD voicemail routing
Co-browse for voice interactions
Queues Activity views enhancements
Callback filter in contact center dashboards and views
Contact Property call rule condition enhancement
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August 30, 2017
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Platform
Help panel enhancement
Callback metrics in the Analytics API
Contact center
Scripts with web chat
Queues Performance view export
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August 23, 2017
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Contact center
Extended select statement for Architect
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August 16, 2017
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Platform
Genesys Cloud System Status page
Communicate
View trunk status from multiple locations
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August 9, 2017
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Contact center
Data actions in agent scripts
Integrations
Routing Salesforce emails through Genesys Cloud for Salesforce
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August 2, 2017
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Collaborate
License assignment enhancement
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July 26, 2017
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Platform
APIs for schedule management and IVR configuration
New invoice system
Collaborate
Hunt groups
Contact center
Historical schedule adherence
Keep campaign running option
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July 19, 2017
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Platform
Genesys Cloud Developer Blog
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July 12, 2017
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Platform
Web chat event subscription
Contact center
Local recording key management
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July 5, 2017
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Communicate
Forward a voicemail
Local site routing for Edge groups
Contact center
Disable answering machine detection in call analysis responses
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June 28, 2017
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Contact center
Screen share for voice interactions
Call Data Action for call flows in Architect
Integrations
Call data actions for Salesforce data actions
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June 21, 2017
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Communicate
Voicemail messages for group ring
Contact center
Configurable transfer timeout in Architect
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June 14, 2017
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Contact center
Email routing based on language skill assignment
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June 7, 2017
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Collaborate
Secure relationships with authorized organizations
Contact center
Customer typing indicator in chat interactions
Evaluation form question branching
Disable unattended reports
Integrations
Voci V-Spark transcription and speech analytics integration
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May 31, 2017
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Contact center
Screen share for chat
Contact property call rule condition
Norwegian Bokmal language support in Architect
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May 24, 2017
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Platform
PCI DSS Level 1 compliance for Virtual Edges
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May 17, 2017
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Communicate
Edge and Media Tier release notes enhancement
Contact center
Select a default script for outbound calls
Contact list sort enhancement
Contact list filter
Chinese (traditional) language support
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May 10, 2017
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Contact center
Co-browse with chat interactions
Outbound Campaign: Detailed Attempt History report
Chinese and Dutch language support in Architect
Call Data Action for email flows in Architect
Integrations
Salesforce data actions
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May 3, 2017
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Platform
Authentication improvements
Genesys Cloud training website
Communicate
IP network ping response on Edge appliances
Contact center
Call recording consent
Japanese, European Spanish, and US Spanish language support in Architect
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April 26, 2017
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Platform
APIs for External Contacts features
Contact center
Campaign event viewer
Queues performance detail bar graph
Pop a URL from the default script
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April 19, 2017
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Platform
Java SDK for Android
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April 12, 2017
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Platform
APIs for Architect features
Collaborate
Select download location in Windows desktop app
Communicate
Custom dashboard to monitor real-time telephony performance
Track Edge operational states
Contact center
French language support in Architect
Recording download permission
Web-based phone settings in Interactions panel
Integrations
SSO support for Google G Suite
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April 5, 2017
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Platform
AWS Direct Connect support
Collaborate
Voicemail access directly from email notifications
Out of Office status date range
Communicate
Edge and Media Tier release notes
Contact center
Intraday monitoring view
Integrations
Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome
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March 29, 2017
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Contact center
External Contacts
Advanced email routing in Architect
Integrations
Salesforce External Contact Sync integration
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March 22, 2017
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Platform
HIPAA and PCI compliance status in organization settings
Chat attachment support for HIPAA-compliant organizations
Collaborate
Simplified user management
Integrations
SSO support for Ping Identity
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March 15, 2017
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Platform
APIs for Collaborate features
Contact center
Disabling of failed reports
Callbacks adjustment in service level calculations
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March 8, 2017
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Platform
Open Data Exporter tool for workforce management integrations
Contact center
Search parameters for interactions performance views
Orphaned recording recovery
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March 1, 2017
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Communicate
Phone redundancy
Contact center
Administrator control of recalls
Campaign rule condition based on number of agents
Campaign rule action for changing the dialing mode
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February 22, 2017
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Platform
HIPAA compliance for Documents and chat history
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February 15, 2017
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Communicate
Automated management of phone firmware
Contact center
Visual work plans
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February 8, 2017
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Collaborate
Loading of chat history
Contact center
Outbound email on behalf of a queue
Integrations
Genesys Cloud for CIC co-browse feature
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February 1, 2017
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Platform
Admin UI relaunch
Contact center
ACD support for chats in client integrations
Genesys Cloud for Salesforce and Omni-Channel status sync
ACD routing of third-party chat and email interactions
Queues Performance summary and detail views
IVR prompt support for ordinal numbers
Italian language support in Architect
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January 25, 2017
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Communicate
Web-based phone call controls in third-party applications
Web-based phone volume settings
Contact center
Email routing to an organization’s domain
Architect audio debugging
Inline images in emails
Agent Metrics and Agent Metrics Export reports
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January 18, 2017
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Platform
Admin UI
Genesys Cloud community
Communicate
Order management for number ports
Contact center
Permissions required to manage and assign roles
Integrations
Genesys Cloud for Chrome
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January 11, 2017
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Contact center
Action to query bridged data sources in scripts
Maximum lines for outbound dialing campaigns
Norwegian and Mandarin Chinese support in Architect
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January 4, 2017
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Collaborate
Language selection in browser and desktop apps
Contact center
Thai language support in Architect
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