Platform

PCI DSS Level 1 compliance for Secure IVR

Genesys Cloud is now PCI DSS Level 1 compliant for Secure IVR using either local Edge devices or Virtual Edges and Genesys Cloud Voice in any deployment region. For more information, see PCI DSS compliance.

Improved view of subscription, billing, and usage information

The enhanced Subscription page presents subscription, billing, and usage information in an easy-to-understand format. For more information, see About your subscription.

Contact center

Scripts with email

Script designers can now create scripts for agents to use with email interactions. For more information, see Manage script properties and Use scripts.