Genesys Cloud enables administrators to configure auto answer functionality for agents, which automatically connects agents to incoming ACD interactions without requiring manual acceptance. When auto answer is enabled, Genesys Cloud plays an alert tone to notify the agent of the incoming interaction. The feature requires specific permissions (Agent UI view/edit/delete, Directory User view/edit, and Telephony Plugin access) and compatible phone hardware as listed in the Managed phones models and features matrix. Auto answer is not available for web chats. Administrators can enable auto answer per agent through User Management by navigating to the user's Auto Answer section and toggling the feature on, with the option to select specific channels for activation. By default, all channels are selected when enabled. For optimal performance, persistent connections should be enabled in baseline appearance settings for phones used by agents with auto answer activated.