Release notes for the AWS Lambda data actions integration

AI-generated summary

Genesys Cloud's AWS Lambda data actions integration has undergone significant evolution to enhance administrative control, security, and operational capabilities. The platform supports direct invocation of AWS Lambda functions from Genesys Cloud applications, enabling retrieval of data from on-premises solutions through secure integration workflows. Key administrative features include object dependency tracking (October 2025) that visualizes relationships between integrations, data actions, and Architect flows to assess change impact; configurable execution timeouts (April 2025) allowing administrators to set data action timeouts between 1-60 seconds to manage long-running processes and concurrency usage; and a performance view (April 2023) for monitoring performance metrics and failure rates. The platform provides technical capabilities including Velocity macros for JSON character escaping through esc.jsonEncode and esc.jsonDecode functions (February 2024), dynamic key conversion macros (February 2021), HTTP DELETE method support for data removal operations (January 2022), and cross-region AWS Lambda invocation support (February 2021). Administrators can configure custom input and output contracts through a user interface, with automatic invocation context objects provided for AWS Lambda integrations and support for string escaping methods via Velocity macros and request configuration. A JSON object depth limitation of 50 levels (August 2023) maintains service performance stability. Security enhancements reflect Genesys Cloud's commitment to industry standards. The platform ended support for TLS 1.0 on April 1, 2020, and removed TLS 1.1 connectivity on July 29, 2020, requiring TLS 1.2 or higher for all connections while continuing to support TLS 1.3 endpoints. These progressive security updates, combined with error code documentation for data action response testing and example AWS Lambda function documentation (October 2020), establish a comprehensive framework for secure, scalable integration between Genesys Cloud and external systems

This article describes all releases of the AWS Lambda data actions integration.

October 5, 2025

Object dependency tracking for integrations
Administrators can now view relationships and dependencies between Genesys Cloud objects, including integrations, data actions, and Architect flows. This feature helps administrators understand the impact of changes and determine whether an object can be safely modified or removed: View Genesys Cloud object dependencies for integrations, data actions, and flows.

April 7, 2025

Configurable timeout for data actions
Administrators can now configure the execution timeout setting for data actions. The timeout can be set between 1 and 60 seconds, with a default of 60 seconds. When an HTTP request runs longer than the configured time, the data action returns a timeout response. This feature helps improve control over data action timeouts, prevents long-running processes, and reduces unnecessary concurrency usage: Add configuration to custom actions for integrations and How many seconds before a data action times out?.

February 21, 2024

Velocity macros to escape JSON’s reserved characters
Administrators can now use the esc.jsonEncode and esc.jsonDecode to escape JSON’s reserved characters in the output: Velocity macros and URI (URL) form encoding for data actions.

August 9, 2023

Limitation for JSON objects depth
Genesys Cloud now limits the depth of JSON objects to 50 levels within data action requests and responses. This limitation helps to maintain the performance of the data action service: Add configuration to custom actions for integrations and Request configuration for data actions.

April 5, 2023

Data actions performance summary view
Administrators can now visualize the performance and failure rates of data actions: Data Actions Performance Summary view, Data Actions Performance Detail view and Data actions integration performance analysis.

January 19, 2022

Delete data actions support
Administrators can now select the HTTP DELETE method to remove data from the integrated service: Add configuration to custom actions for integrations.

February 24, 2021

Velocity macro for dynamic keys
Administrators can now use the successTemplateUtils.moveKeysIntoArrayOfObjects macro to convert data into a format that is compatible with Architect: Velocity macros.

February 17, 2021

Cross-region support
The AWS Lambda integration now supports cross-region invocations. Administrators can invoke Lambdas that exist in a different AWS region from their Genesys Cloud organization as data actions. For more information, see the AWS Lambda tab in Add configuration to custom actions for integrations.

October 14, 2020

Example AWS Lambda function with a data action
Added documentation to explain how to use example code for a AWS Lambda function and a data action that executes the function: Example AWS Lambda function with a data action.

July 29, 2020

TLS 1.1 protocol deprecation removal
On July 29, 2020, Genesys ended the ability to connect to Genesys Cloud with the TLS 1.1 protocol. Data actions can still connect to REST endpoints with the TLS 1.1 and TLS 1.3 endpoints: Deprecation: TLS 1.1 protocol.

May 13, 2020

TLS 1.1 protocol deprecation
On July 29, 2020, Genesys will remove the ability to connect to Genesys Cloud with the TLS 1.1 protocol: Deprecation: TLS 1.1 protocol.

April 1, 2020

TLS 1.0 protocol deprecation removal
On April 1, 2020, Genesys ended support of the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.

March 18, 2020

Escaping strings in data actions
Updated documentation to clarify the use of various escaping methods: Velocity macros for data actions and Request configuration for data actions.

February 19, 2020

TLS 1.0 protocol deprecation
On April 1, 2020, Genesys will no longer support the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.

January 29, 2020

Headers on data actions
The AWS Lambda data actions integration now automatically adds an invocation context object on data actions: Add configuration to custom actions for integrations.

November 27, 2019

Data actions with on-premises solutions
Updated documentation to explain how to securely use AWS Lambda data actions in Genesys Cloud to retrieve data from on-premises solutions and then use that data in various Genesys Cloud applications: Data actions with on-premises solutions overview, Workflow for data actions with on-premises solutions, and Example AWS Lambda data action with on-premises solution.

August 7, 2019

Action contracts interface updated
Administrators can now configure input and output contracts for actions through a simple user interface: Add contracts to custom actions for integrations.

February 27, 2019

Error codes in data action responses
Added documentation about error codes in data action responses during testing: Data action fails during testing.

November 21, 2018

Action configuration interface updated
Administrators can now configure requests for actions through a simple user interface: Add configuration to custom actions for integrations.

October 3, 2018

Initial release of the AWS Lambda data actions integration
The AWS Lambda data actions integration allows you to create custom actions that you can then use throughout Genesys Cloud to directly invoke AWS Lambda functions in your AWS account: About the AWS Lambda data actions integration.

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