Genesys Cloud provides integrations with AWS Lambda, Genesys Cloud Functions, Google services, Microsoft Dynamics 365, Salesforce, web services, and Zendesk to enable data actions that can be triggered by events in the Genesys Cloud platform. The integrations allow Genesys Cloud to invoke external endpoints, pass data payloads, and handle responses to enable diverse use cases such as updating records, sending notifications, and executing custom logic. Each integration has its own set of release notes detailing new features, bug fixes, and known issues. The integrations expand the capabilities of Genesys Cloud by connecting it with popular cloud platforms and custom endpoints.