Genesys Cloud provides permission conditions functionality that enables organizations to add granular constraints to role-based access controls for selected workforce management, analytics, quality, and recording permissions. The permission model operates hierarchically, where permissions are assigned to roles, roles are assigned to users, and conditions further restrict user actions beyond standard permission assignments. When no conditions are attached to a permission, users can perform the associated action without limitation; however, when one or more conditions are attached, user actions are constrained by those conditional parameters. An "Add Conditions" indicator appears next to permissions that support conditional configuration, allowing administrators to set specific parameters for quality management roles and workforce management permissions. This conditional permission framework enables organizations to customize access controls to meet specific operational requirements while maintaining security and compliance standards.