Genesys Cloud supports integration with Nuance Recognizer as a Service through the AppFoundry, enabling speech recognition capabilities within the platform. Installation requires a valid Genesys Cloud CX license (versions 1-4) and an active Genesys Dialog Engine Bot Flow subscription. Users must obtain Nuance OAuth credentials from a Nuance Mix account, which can be created as a free testing account or as a production account through a Nuance representative. The integration supports 24 languages across multiple regions, including English (Australia, Great Britain, India, United States), Spanish (Spain, Latin America, United States), French (Belgium, Canada, France), German (Germany, Switzerland), Chinese (Simplified and Traditional), and others including Japanese, Korean, Portuguese, Russian, Italian, Dutch, Basque, Catalan, Galician, and Valencian. Installation is performed through the Genesys Cloud interface by navigating to Menu > IT and Integrations > Integrations, searching for "Nuance Recognizer as a Service," and clicking Install. Once installed, the integration appears on the Integrations page for configuration and activation. Free testing accounts have limitations and cannot process production traffic.