Genesys Cloud enables administrators to display knowledge base categories on the knowledge portal through the Messenger Configurations interface. To implement this feature, users navigate to Menu > Digital and Telephony > Message > Messenger Configurations, select the desired configuration, and access the Knowledge portal tab. Within the Components section under Featured categories, administrators can select up to eight categories to display on the portal. The knowledge base must have pre-configured categories for this functionality. Optional category images can be added, and administrators can choose between two display formats: Compact view, which shows subcategories and article titles, or Detailed view, which displays sidebar navigation, subcategories, and article previews. Nested categories from the knowledge workbench appear as subcategories on the knowledge portal. Changes are applied by clicking Save. This feature supports knowledge management organization and user navigation within the portal interface.