AI-generated summary
Genesys Cloud provides functionality to delete topic miners through the Conversation Intelligence module. To remove a topic miner, users navigate to Menu > Conversation Intelligence > Speech and Text Analytics > Topic Miner, locate the desired miner, select the More options menu, and click Delete. The system prompts users to confirm the deletion action before permanently removing the topic miner. This deletion capability is part of Genesys Cloud's speech and text analytics features, which enable organizations to mine and analyze external chat, call, email, and message transcripts, create topics from completed miners, and manage conversation intelligence programs and phrase definitions.