AI-generated summary
Genesys Cloud provides functionality to duplicate topic miners within the Conversation Intelligence module. Users can create a copy of an existing miner by navigating to Menu > Conversation Intelligence > Speech and Text Analytics > Topic Miner, selecting the desired miner, clicking the More options menu, and choosing Duplicate. The system automatically generates a copy of the selected miner, which users can then rename and reconfigure according to their specific requirements. This duplication capability enables efficient reuse of miner configurations while allowing customization for different analytical purposes within the speech and text analytics framework.