You can select a phone at login or at any time. When you select a phone in either the client or Genesys Cloud, your phone automatically changes in the other application.

• Log in to the client
• Select a phone
• Log out of phone
• Client interface

Review the requirements for WebRTC phones and information about the browser window. 

You can test and change your WebRTC phone settings when you first select the phone or at any time from the Settings section.

• Requirements for WebRTC phones
• Browser window for WebRTC phones
• Test your WebRTC phone settings
• Change your WebRTC phone settings
• Disable WebRTC audio and alerting notifications
• Configure headsets for embedded clients
• Configure advanced microphone settings

You can configure the client to forward calls to a different phone number.

• Call forwarding
• Turn on call forwarding
• Change your forwarding number
• Turn off call forwarding

After your first call (inbound or outbound), the client establishes a connection to your phone.

• Persistent connection
• Stop persistent connection

If you use Genesys Cloud alongside the client, change your settings so that alerting interactions do not ring in both applications. 

• Configure notifications

For problems with phones, browse troubleshooting information about individual issues. Before working with Customer Care, enable server-side logging.

• Troubleshoot
• Enable server-side logging (Genesys Cloud Developer Center) (Genesys Cloud Embeddable Framework)
• Enable server-side logging (Genesys Cloud for Chrome and Genesys Cloud for Firefox)
• Enable server-side logging (Genesys Cloud for Salesforce)
• Enable server-side logging (Genesys Cloud for Zendesk)

For more information about the integrations, see the main landing pages.

• About the Genesys Cloud browser extensions
• About Genesys Cloud Embeddable Framework
• About Genesys Cloud for Salesforce
• About Genesys Cloud for Zendesk
• About Genesys Cloud for Microsoft Teams