About Genesys Cloud for Microsoft Teams

Embedding the Genesys Cloud for Microsoft Teams integration does not require installation on each user’s computer or server maintenance and back up. However, ensure that you enable the Restrict Genesys Cloud embedding setting in your organization settings.

• Content list
• Release notes
• Architecture diagram
• Manage Genesys Cloud embedding
• Genesys Cloud for Microsoft Teams FAQs

After you review the requirements and purchase appropriate licenses for Genesys Cloud, install the integration and configure various settings.

• Genesys Cloud Billing FAQs
• Requirements
• Add Genesys Cloud for Microsoft Teams

After you install the integration, log in and begin to use the client.

• Browser requirements
• Access the client
• Log in to the client
• Log out of phone
• Language support

From the client, you can access the menu and change your status and phone. The menu allows you to perform common tasks quickly, such as work with active interactions, make calls, or change settings.

• Client interface
• Statuses
• Phones

Learn about the call controls in the client and how to perform basic tasks on interactions.

• Call controls
• Pick up an interaction
• Place a call on hold
• Schedule a callback
• Scripts
• Wrap up an interaction

Learn what functionality and features you can control or configure in the client.

• Call forwarding
• Notifications
• Queue activation

Quickly view your voicemail and notifications from the User Inbox in the client. The notifications alert you to tasks and information that require your attention in Genesys Cloud.

• Evaluations
• Shift trade and time off requests
• Voicemail

Genesys Cloud for Microsoft Teams currently supports call, callback, outbound dialing, chat, email, message, and ACD voicemail interactions. For the full functionality, run Genesys Cloud along with the client.

• Calls
• Callbacks
• Outbound dialing
• Chats
• Emails
• Messages
• Voicemail