Genesys Cloud provides comprehensive prompt management capabilities through system prompts and user prompts that guide callers through call flow interactions. System prompts are generic Architect-provided prompts for standard elements such as numbers, dates, and days of the week, while user prompts are company-specific prompts created and managed by authorized Architect users. Prompts function as containers for one or more prompt resources and are triggered during specific flow events such as menu control transfers, call transfers to other flows, or when caller action is required. Architect users can configure prompt resources as audio files, text-to-speech, or data expressions, with key capabilities including adding multiple languages, uploading recordings, configuring text-to-speech synthesis, editing and sorting prompts, and bulk importing multiple prompts in a single session. The platform supports multilingual prompt management, enabling users to view which prompts are configured for specific languages. When publishing call flows, Architect snapshots user prompts and stores them with the published flow, ensuring that deleted prompts do not impact active flows. However, bot flows always use the latest prompt version rather than snapshots, creating a distinction in how different flow types reference prompt resources. Access to prompt management requires specific permissions including Architect UI View access and either System Prompt or User Prompt permissions depending on prompt type, with additional permissions available for managing shared agent greetings through Telephony Self Agent Greeting and Other Agent Greeting controls. Prompt management capabilities include adding prompts through Architect, configuring prompt resources through uploading, recording, text-to-speech conversion, and audio sequencing, editing and deleting user and system prompts, sorting prompts for organization, and bulk importing multiple user prompts to applications in a single session. Users can access detailed documentation on prompt configuration, resource setup, and management tasks, with community support available for additional assistance.