Architect permissions overview

AI-generated summary

Genesys Cloud's Architect tool provides comprehensive, granular permission controls to manage user access for designing and operating conversational IVR and bot flows across voice, digital, and messaging channels. The permission framework is organized into functional categories that enable role-based access control aligned with specific job functions and operational responsibilities. Core permission categories include UI access to the Architect interface, bot flow creation and management, data table operations, dependency tracking, flow execution monitoring, flow instance management, and bot flow reporting. Users can design flows using a visual drag-and-drop editor that incorporates natural language understanding, built-in and custom nodes, backend integrations, and testing capabilities. Architect permissions control the full lifecycle of bot flows, including creation, editing, deletion, publishing, and unpublishing, while leveraging Genesys Cloud's speech recognition, text-to-speech, bot orchestration, and AI capabilities. Flow management permissions encompass creating flows of any type, deleting flows with restrictions for locked or IVR-associated flows, editing flows with lock and version management, launching flow instances, publishing versions, searching published flows, unlocking flows, and viewing flow information and history. Flow log level permissions enable users to view, edit, and delete logging configurations, while flow instance permissions control access to execution data and log level modifications. Flow milestone and outcome permissions allow users to add, delete, edit, search, and view these elements within flows. Natural Language Understanding (NLU) permissions govern intent management, including intent modification and deletion with import functionality from the intent miner, as well as utterance creation, editing, deletion, and management through drag-and-drop operations. NLU slot permissions enable users to add, edit, and delete flow slots and slot types, including management of list, dynamic, and regex configurations, synonym editing, and localized value modifications. Prompt permissions distinguish between system and user prompt operations. System prompt permissions control modification of names, descriptions, resources, and audio file management, while user prompt permissions enable addition and deletion of user-defined prompts. Additional feature-specific permissions support integration with workitems, canned responses, contact lists, data actions, divisions, queues, schedules, scripts, users, and wrap-up codes within flow designs. Permission changes require several minutes to take effect, and administrators assign permissions based on organizational requirements and user responsibilities.

Architect bases permissions on flow design tasks or job functions. An administrator from the Genesys Cloud organization must assign the appropriate permissions to an Architect user.

Note: Permission changes can take a few minutes to take effect.

Architect access permissions

This permission	Allows these actions
Architect > UI > View	Access the Architect user interface.

Architect bot flow permission

This permission	Allows these actions
Analytics > botFlowReportingTurn > View	Read bot flow reporting turn data.

Architect data table permissions

This table lists the permissions that pertain to Architect data tables.

This permission	Allows these actions
Architect > Datable Row > Add	Add a data table row.
Architect > Datable Row > Delete	Delete a data table row.
Architect > Datable Row > Edit	Edit a data table row.
Architect > Datable Row > View	View a data table row.
Architect > Datatable > Add	Add a data table.
Architect > Datatable > Delete	Delete a data table.
Architect > Datatable > Edit	Edit a data table.
Architect > Datatable > Search	Search for a data table.
Architect > Datatable > View	View a data table.

Architect dependency tracking permissions

This table lists the permissions that pertain to Architect dependency tracking.

This permission	Allows these actions
Architect > Dependency Tracking > Rebuild	Rebuild dependency tracking information.
Architect > Dependency Tracking > View	Work with dependency tracking and view dependency tracking status.

Architect flow execution permissions

This table lists the permissions that pertain to Architect flow execution.

This permission	Allows these actions
Architect > Flow Execution > View	View Architect flow execution.

Architect flow instance permissions

This table lists the permissions that pertain to Architect flow instances.

This permission	Allows these actions
Architect > Flow Instance > View	View a flow instance.
Architect > Flow Instance > Search	Search for a flow instance.
Architect > Flow Default Log Level > Delete	Delete flow default log levels.
Architect > Flow Default Log Level > Edit	Edit flow default log levels.
Architect > Flow Default Log Level > View	View flow default log levels.
Architect > Flow Log Level > Add	Add log levels for specific flows.
Architect > Flow Log Level > Delete	Delete log levels for specific flows.
Architect > Flow Log Level > Edit	Edit log levels for specific flows.
Architect > Flow Log Level > View	View log levels for specific flows.
Architect > Flow Instance Execution Data > Edit	Edit the flow instance execution data settings.
Architect > Flow Instance Execution Data > View	View the flow instance execution data settings.

Architect flow milestone and flow outcome permissions

This table lists the permissions that pertain to Architect flow milestones and outcomes.

This permission	Allows these actions
Architect > Flow Milestone > Add	Add a flow milestone.
Architect > Flow Milestone > Delete	Delete a flow milestone.
Architect > Flow Milestone > Edit	Edit a flow milestone.
Architect > Flow Milestone > Search	Search for a flow milestone.
Architect > Flow Milestone > View	View a flow milestone.
Architect > Flow Outcome > Add	Add a flow outcome.
Architect > Flow Outcome > Edit	Edit a flow outcome.
Architect > Flow Outcome > Search	Search for a flow outcome.
Architect > Flow Outcome > View	View a flow outcome.

Architect flow permissions

This table lists the permissions that pertain to all Architect flow types.

This permission	Allows these actions
Architect > Flow > Add	Add a new flow of any type.
Architect > Flow > Delete	Delete a flow of any type, and any previous versions of the flow. Users cannot delete flows that are: Locked by another user. Associated with an IVR configuration. Consumed by another resource (for example, another flow or a script).
Architect > Flow > Edit	Edit any flow type, including lock, check in, save, save as, export, and discard unsaved changes.
Architect > Flow > Launch	Launch an instance of any flow type. This action creates a flow execution.
Architect > Flow > Publish	Publish and unpublish previous versions of any flow type.
Architect > Flow > Search	Obtain information about published flows to which you can transfer using the Transfer to Flow or Transfer to Secure Flow actions.
Architect > Flow > Unlock	Unlock a flow that another user currently locks.
Architect > Flow > View	View information for flows, view an individual flow and flow history, and export a flow.

Architect Natural Language Understanding (NLU) intent permissions

This permission	Allows these actions
Architect > flowIntent > Add	Access to the Intent button and the ability to import from the intent miner.
Architect > flowIntent > Edit	Access to the Edit Intent button and the ability to modify intents.
Architect > flowIntent > Delete	Access to the Delete Intent button and the ability to remove intents from the flow.

Architect Natural Language Understanding (NLU) utterance permissions

This permission	Allows these actions
Architect > flowIntentUtterance > Add	Access to the New Utterance box and the Add Utterance button. The ability to import from the intent miner.
Architect > flowIntentUtterance > Edit	Utterances view: Access to the Edit Utterance button and the ability to edit utterances. The ability to map slots to utterances, add a new slot to an utterance, remove slot mapping from utterances, and mute utterances. Utterance Confusion view: The ability to drag and drop. Access to the Move button and the ability to move utterances. The ability to edit utterance input.
Architect > flowIntentUtterance > Delete	Utterances and Utterance Confusion view: Access to the Delete Utterance button and the ability to remove utterances from the flow.

This permission

Allows these actions

Architect > flowIntentUtterance > Add

Access to the New Utterance box and the Add Utterance button.
The ability to import from the intent miner.

Architect > flowIntentUtterance > Edit

Utterances view:

Access to the Edit Utterance button and the ability to edit utterances.
The ability to map slots to utterances, add a new slot to an utterance, remove slot mapping from utterances, and mute utterances.

Utterance Confusion view:

The ability to drag and drop.
Access to the Move button and the ability to move utterances.
The ability to edit utterance input.

Architect > flowIntentUtterance > Delete

Utterances and Utterance Confusion view:

Access to the Delete Utterance button and the ability to remove utterances from the flow.

Architect Natural Language Understanding (NLU) slot permissions

This permission	Allows these actions
Architect > flowSlot > Add	Access to the Slot button on the Slots page and the ability to add a new slot.
Architect > flowSlot > Edit	Access to the Edit Slot button and the ability to modify slots.
Architect > flowSlot > Delete	Access to the Delete Slot button and the ability to remove slots from the flow.

Architect Natural Language Understanding (NLU) slot type permissions

This permission	Allows these actions
Architect > flowSlotType > Add	Access to the Slot Type button on the Slots page and the ability to add a new slot type.
Architect > flowSlotType > Edit	Slot Types view: Access to the Edit Slot Type button and the ability to modify slot types. Slot Type Values view: The ability to change the slot type (List, Dynamic, Regex). The ability to add a new slot type value. Access to the New Slot Type button. The ability to edit the slot type value. The ability to add and edit synonyms, add and edit localized values, and delete slot type values. The ability to drag and drop.
Architect > flowSlotType > Delete	Access to the Delete Slot Type button and the ability to remove slot types from the flow.

This permission

Allows these actions

Architect > flowSlotType > Add

Access to the Slot Type button on the Slots page and the ability to add a new slot type.

Architect > flowSlotType > Edit

Slot Types view: Access to the Edit Slot Type button and the ability to modify slot types.

Slot Type Values view:

The ability to change the slot type (List, Dynamic, Regex).
The ability to add a new slot type value.
Access to the New Slot Type button.
The ability to edit the slot type value.
The ability to add and edit synonyms, add and edit localized values, and delete slot type values.
The ability to drag and drop.

Architect > flowSlotType > Delete

Access to the Delete Slot Type button and the ability to remove slot types from the flow.

Architect prompt permissions

This table lists the permissions that pertain to Architect system and user prompts.

This permission	Allows these actions
Architect > System Prompt > Edit	Edit a system prompt’s name and description. Add, modify, and remove any related prompt resources, excluding text-to-speech. Upload new or delete existing prompt audio.
Architect > System Prompt > View	View a system prompt, prompt resources, and prompt history.
Architect > User Prompt > Add	Add and configure a new user prompt.
Architect > User Prompt > Delete	Delete an existing user prompt.
Architect > User Prompt > Edit	Edit a user prompt’s name and description. Add, modify, and remove any related prompt resources. Modify a prompts text-to-speech, upload new prompts, or delete existing prompt audio.
Architect > User Prompt > View	View a user prompt, prompt resources, and prompt history.

Other permission requirements

This table lists Genesys Cloud features and the permissions required to reference them when designing flows in Architect.

Feature	Permission
Workitems	To create and modify workitem flows in Architect: Workitems > Workitem - View Workitems > Workitemschema - View
	To view and edit worktypes: Workitems > Worktype - View Workitems > Worktype - Edit
	To create and modify worktype rules: Workitems > Flowruleoncreate - Add Workitems > Flowruleoncreate - View Workitems > Flowruleoncreate - Edit Workitems > Flowruleoncreate - Delete Workitems > Flowruleonattributechange - Add Workitems > Flowruleonattributechange - View Workitems > Flowruleonattributechange - Edit Workitems > Flowruleonattributechange - Delete
Canned responses	Responses > Library - View Responses > Response - View
Contact list	Outbound > Contact List - View Outbound > Contact List - Search
Data actions	Integrations > Action - View
Divisions	Authorization > Division - View
Queues	Routing > Queue - View Routing > Queue - Search
Schedules and schedule groups	Telephony > Plugin - All
Scripts	Scripter > Published Script - View
Users	Directory > User - View
Wrap-up codes	Routing > Wrap-up Code - View

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Architect permissions overview

AI-generated summary

Architect bases permissions on flow design tasks or job functions. An administrator from the Genesys Cloud organization must assign the appropriate permissions to an Architect user.

Note: Permission changes can take a few minutes to take effect.

Architect access permissions

This permission	Allows these actions
Architect > UI > View	Access the Architect user interface.

Architect bot flow permission

This permission	Allows these actions
Analytics > botFlowReportingTurn > View	Read bot flow reporting turn data.

Architect data table permissions

This table lists the permissions that pertain to Architect data tables.

This permission	Allows these actions
Architect > Datable Row > Add	Add a data table row.
Architect > Datable Row > Delete	Delete a data table row.
Architect > Datable Row > Edit	Edit a data table row.
Architect > Datable Row > View	View a data table row.
Architect > Datatable > Add	Add a data table.
Architect > Datatable > Delete	Delete a data table.
Architect > Datatable > Edit	Edit a data table.
Architect > Datatable > Search	Search for a data table.
Architect > Datatable > View	View a data table.

Architect dependency tracking permissions

This table lists the permissions that pertain to Architect dependency tracking.

This permission	Allows these actions
Architect > Dependency Tracking > Rebuild	Rebuild dependency tracking information.
Architect > Dependency Tracking > View	Work with dependency tracking and view dependency tracking status.

Architect flow execution permissions

This table lists the permissions that pertain to Architect flow execution.

This permission	Allows these actions
Architect > Flow Execution > View	View Architect flow execution.

Architect flow instance permissions

This table lists the permissions that pertain to Architect flow instances.

This permission	Allows these actions
Architect > Flow Instance > View	View a flow instance.
Architect > Flow Instance > Search	Search for a flow instance.
Architect > Flow Default Log Level > Delete	Delete flow default log levels.
Architect > Flow Default Log Level > Edit	Edit flow default log levels.
Architect > Flow Default Log Level > View	View flow default log levels.
Architect > Flow Log Level > Add	Add log levels for specific flows.
Architect > Flow Log Level > Delete	Delete log levels for specific flows.
Architect > Flow Log Level > Edit	Edit log levels for specific flows.
Architect > Flow Log Level > View	View log levels for specific flows.
Architect > Flow Instance Execution Data > Edit	Edit the flow instance execution data settings.
Architect > Flow Instance Execution Data > View	View the flow instance execution data settings.

Architect flow milestone and flow outcome permissions

This table lists the permissions that pertain to Architect flow milestones and outcomes.

This permission	Allows these actions
Architect > Flow Milestone > Add	Add a flow milestone.
Architect > Flow Milestone > Delete	Delete a flow milestone.
Architect > Flow Milestone > Edit	Edit a flow milestone.
Architect > Flow Milestone > Search	Search for a flow milestone.
Architect > Flow Milestone > View	View a flow milestone.
Architect > Flow Outcome > Add	Add a flow outcome.
Architect > Flow Outcome > Edit	Edit a flow outcome.
Architect > Flow Outcome > Search	Search for a flow outcome.
Architect > Flow Outcome > View	View a flow outcome.

Architect flow permissions

This table lists the permissions that pertain to all Architect flow types.

This permission	Allows these actions
Architect > Flow > Add	Add a new flow of any type.
Architect > Flow > Delete	Delete a flow of any type, and any previous versions of the flow. Users cannot delete flows that are: Locked by another user. Associated with an IVR configuration. Consumed by another resource (for example, another flow or a script).
Architect > Flow > Edit	Edit any flow type, including lock, check in, save, save as, export, and discard unsaved changes.
Architect > Flow > Launch	Launch an instance of any flow type. This action creates a flow execution.
Architect > Flow > Publish	Publish and unpublish previous versions of any flow type.
Architect > Flow > Search	Obtain information about published flows to which you can transfer using the Transfer to Flow or Transfer to Secure Flow actions.
Architect > Flow > Unlock	Unlock a flow that another user currently locks.
Architect > Flow > View	View information for flows, view an individual flow and flow history, and export a flow.

Architect Natural Language Understanding (NLU) intent permissions

This permission	Allows these actions
Architect > flowIntent > Add	Access to the Intent button and the ability to import from the intent miner.
Architect > flowIntent > Edit	Access to the Edit Intent button and the ability to modify intents.
Architect > flowIntent > Delete	Access to the Delete Intent button and the ability to remove intents from the flow.

Architect Natural Language Understanding (NLU) utterance permissions

This permission	Allows these actions
Architect > flowIntentUtterance > Add	Access to the New Utterance box and the Add Utterance button. The ability to import from the intent miner.
Architect > flowIntentUtterance > Edit	Utterances view: Access to the Edit Utterance button and the ability to edit utterances. The ability to map slots to utterances, add a new slot to an utterance, remove slot mapping from utterances, and mute utterances. Utterance Confusion view: The ability to drag and drop. Access to the Move button and the ability to move utterances. The ability to edit utterance input.
Architect > flowIntentUtterance > Delete	Utterances and Utterance Confusion view: Access to the Delete Utterance button and the ability to remove utterances from the flow.

This permission

Allows these actions

Architect > flowIntentUtterance > Add

Access to the New Utterance box and the Add Utterance button.
The ability to import from the intent miner.

Architect > flowIntentUtterance > Edit

Utterances view:

Access to the Edit Utterance button and the ability to edit utterances.
The ability to map slots to utterances, add a new slot to an utterance, remove slot mapping from utterances, and mute utterances.

Utterance Confusion view:

The ability to drag and drop.
Access to the Move button and the ability to move utterances.
The ability to edit utterance input.

Architect > flowIntentUtterance > Delete

Utterances and Utterance Confusion view:

Access to the Delete Utterance button and the ability to remove utterances from the flow.

Architect Natural Language Understanding (NLU) slot permissions

This permission	Allows these actions
Architect > flowSlot > Add	Access to the Slot button on the Slots page and the ability to add a new slot.
Architect > flowSlot > Edit	Access to the Edit Slot button and the ability to modify slots.
Architect > flowSlot > Delete	Access to the Delete Slot button and the ability to remove slots from the flow.

Architect Natural Language Understanding (NLU) slot type permissions

This permission	Allows these actions
Architect > flowSlotType > Add	Access to the Slot Type button on the Slots page and the ability to add a new slot type.
Architect > flowSlotType > Edit	Slot Types view: Access to the Edit Slot Type button and the ability to modify slot types. Slot Type Values view: The ability to change the slot type (List, Dynamic, Regex). The ability to add a new slot type value. Access to the New Slot Type button. The ability to edit the slot type value. The ability to add and edit synonyms, add and edit localized values, and delete slot type values. The ability to drag and drop.
Architect > flowSlotType > Delete	Access to the Delete Slot Type button and the ability to remove slot types from the flow.

This permission

Allows these actions

Architect > flowSlotType > Add

Access to the Slot Type button on the Slots page and the ability to add a new slot type.

Architect > flowSlotType > Edit

Slot Types view: Access to the Edit Slot Type button and the ability to modify slot types.

Slot Type Values view:

The ability to change the slot type (List, Dynamic, Regex).
The ability to add a new slot type value.
Access to the New Slot Type button.
The ability to edit the slot type value.
The ability to add and edit synonyms, add and edit localized values, and delete slot type values.
The ability to drag and drop.

Architect > flowSlotType > Delete

Access to the Delete Slot Type button and the ability to remove slot types from the flow.

Architect prompt permissions

This table lists the permissions that pertain to Architect system and user prompts.

This permission	Allows these actions
Architect > System Prompt > Edit	Edit a system prompt’s name and description. Add, modify, and remove any related prompt resources, excluding text-to-speech. Upload new or delete existing prompt audio.
Architect > System Prompt > View	View a system prompt, prompt resources, and prompt history.
Architect > User Prompt > Add	Add and configure a new user prompt.
Architect > User Prompt > Delete	Delete an existing user prompt.
Architect > User Prompt > Edit	Edit a user prompt’s name and description. Add, modify, and remove any related prompt resources. Modify a prompts text-to-speech, upload new prompts, or delete existing prompt audio.
Architect > User Prompt > View	View a user prompt, prompt resources, and prompt history.

Other permission requirements

This table lists Genesys Cloud features and the permissions required to reference them when designing flows in Architect.

Feature	Permission
Workitems	To create and modify workitem flows in Architect: Workitems > Workitem - View Workitems > Workitemschema - View
	To view and edit worktypes: Workitems > Worktype - View Workitems > Worktype - Edit
	To create and modify worktype rules: Workitems > Flowruleoncreate - Add Workitems > Flowruleoncreate - View Workitems > Flowruleoncreate - Edit Workitems > Flowruleoncreate - Delete Workitems > Flowruleonattributechange - Add Workitems > Flowruleonattributechange - View Workitems > Flowruleonattributechange - Edit Workitems > Flowruleonattributechange - Delete
Canned responses	Responses > Library - View Responses > Response - View
Contact list	Outbound > Contact List - View Outbound > Contact List - Search
Data actions	Integrations > Action - View
Divisions	Authorization > Division - View
Queues	Routing > Queue - View Routing > Queue - Search
Schedules and schedule groups	Telephony > Plugin - All
Scripts	Scripter > Published Script - View
Users	Directory > User - View
Wrap-up codes	Routing > Wrap-up Code - View

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Architect permissions overview

Architect access permissions

Architect bot flow permission

Architect data table permissions

Architect dependency tracking permissions

Architect flow execution permissions

Architect flow instance permissions

Architect flow milestone and flow outcome permissions

Architect flow permissions

Architect Natural Language Understanding (NLU) intent permissions

Architect Natural Language Understanding (NLU) utterance permissions

Architect Natural Language Understanding (NLU) slot permissions

Architect Natural Language Understanding (NLU) slot type permissions

Architect prompt permissions

Other permission requirements

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Architect permissions overview

Architect access permissions

Architect bot flow permission

Architect data table permissions

Architect dependency tracking permissions

Architect flow execution permissions

Architect flow instance permissions

Architect flow milestone and flow outcome permissions

Architect flow permissions

Architect Natural Language Understanding (NLU) intent permissions

Architect Natural Language Understanding (NLU) utterance permissions

Architect Natural Language Understanding (NLU) slot permissions

Architect Natural Language Understanding (NLU) slot type permissions

Architect prompt permissions

Other permission requirements

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