Delete campaigns

AI-generated summary

Genesys Cloud enables users to delete campaigns through the Campaign Management interface while preserving associated resources. When a campaign is deleted, the campaign entry is removed but referenced items—such as contact lists, sequences, schedules, rule sets, responses, and DNC lists—remain intact in the system. Users must first stop any running campaigns before deletion is possible. The deletion process involves navigating to Menu > Digital and Telephony > Outbound > Campaign Management, selecting the appropriate tab (Voice Campaigns or Digital Campaigns), checking the boxes for campaigns to be deleted, clicking Delete, and confirming the action. Upon confirmation, selected campaign entries are removed and the campaign list refreshes. This functionality applies to both voice and digital campaign types within the Genesys Cloud outbound dialing system.

When you delete a campaign, you remove the campaign entry but not any items referenced as campaign settings. For example, the contact list used by a campaign remains when you delete the campaign it is associated with.

Stop the campaign if it is running. You cannot delete a running campaign.

To delete a campaign:

Click Admin.
Under Outbound, click Campaign Management.
Click Menu > Digital and Telephony > Outbound > Campaign Management.
Click the Voice Campaigns or Digital Campaigns tab.
Check the box in the first column for each campaign you want to delete.
Click Delete.
Click Yes to confirm the delete operation. This action removes selected entries and refreshes the list of campaigns.

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Delete campaigns

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